Business Support Manager

CF30 Consulting (Independent Recruitment Consultancy); Ellesmere Port; On-site; GBP 35,000 - 50,000; Full time

Job summary

An international provider of employee benefits is seeking a Business Support Manager in Ellesmere Port. This role involves overseeing compliance, managing client interactions, and leading team efforts to ensure quality service delivery in employee benefits. Candidates should have strong compliance, client management, and leadership skills.

Responsibilities

• Manage compliance across employee benefits division.
• Support Client Services Managers and oversee EBD administration staff.
• Ensure quality service delivery to clients and manage scheme renewals.

Skills

Regulatory compliance

Client management

Team leadership

Communication

Job description

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Business Support Manager, Ellesmere Port

Client:

Location: Ellesmere Port, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 1bc2b2dee5a9

Job Views: 7

Posted: 17.06.2025

Expiry Date: 01.08.2025

Job Description:

Our client, an international provider of employee benefits, is recruiting for a Business Support Manager at their Chester offices.

General responsibilities

• Act in good faith, avoid causing foreseeable harm, and support retail customers in pursuing their financial objectives to achieve four outcomes:
• Products and services are fit for purpose
• Products and services offer fair value
• Clients are equipped to make informed decisions
• Clients receive adequate support to meet their needs
• Follow the firm's compliance processes and procedures, including T&C, complaints, financial crime, anti-money laundering, anti-bribery, financial promotions, data security, data protection, conflicts of interest, inducements, record keeping, and best execution.
• Ensure advice and sales procedures are followed
• Comply with the Financial Services and Markets Act 2000, FCA's Conduct rules, and relevant regulations
• Stay updated with regulatory, legislative, and technical requirements
• Retain client records per Data Protection Policy and record-keeping requirements
• Maintain professional and courteous client contact
• Handle queries efficiently and promptly
• Maintain a positive cultural attitude

Specific responsibilities

• Provide expertise on regulatory compliance issues impacting employee benefits
• Offer support and guidance to Client Services Managers for existing clients and new business opportunities
• Oversee compliance across the employee benefits division
• Provide updates to the Head of Compliance on regulatory compliance in EBD
• Manage EBD administration staff and Client Services Managers, ensuring workload is allocated, monitored, and prioritized effectively
• Ensure tasks and workflows are up to date with deadlines, and procedures are followed
• Monitor and manage scheme renewals
• Ensure quality and delivery of EBD services to clients
• Familiarize with EBD products and processes
• Ensure EBD T&C Manual compliance
• Manage T&C for new starters and monitor development
• Lead team projects with appropriate planning
• Engage in key client activities
• Conduct reviews and probation meetings for team members
• Participate in recruitment and development programs
• Communicate expectations and goals clearly
• Provide training and maintain CPD in employee benefits regulation
• Maintain performance standards and competence levels
• Ensure timely delivery of relevant documentation to clients
• Prepare reports for Board and Exco meetings
• Act as the Locum MLRO when needed

Any other reasonable tasks as requested by Senior Management.