Business Support Manager

Softoholic Ltd; Birmingham; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Holiday entitlement

Pension

Flexible or hybrid working

Job summary

Softoholic Ltd. is seeking a Business Support Manager to oversee daily administration, client onboarding, and project coordination from our Birmingham-based operations.

You will manage records, SOPs and internal processes while ensuring GDPR compliance, and you will liaise with clients and the delivery team to keep timelines on track.

Qualifications

• Degree in Business, Management or related subject.
• Proven experience in administration, coordination or office/business support.
• Excellent written and verbal communication and strong client-handling skills.
• Highly organized, with the ability to prioritize and manage several tasks at once.
• Confident with IT systems, spreadsheets and online tools; quick to learn new software.
• A valid right to work in the UK.

Responsibilities

• Manage the day-to-day running of the business, including diaries, schedules, documents and internal processes.
• Maintain accurate records, client files and company documentation, keeping everything GDPR-compliant.
• Document and improve standard operating procedures as the agency grows.
• Act as a first point of contact for clients, handling enquiries, onboarding and follow-ups professionally.
• Coordinate project timelines, deliverables and handovers between clients and the delivery team.
• Track tasks, deadlines and progress using project tools (e.g. Monday, Zoho) and flag risks early.
• Prepare quotes and invoices, chase payments and keep financial records accurate and up to date.
• Support contracts, supplier management and basic compliance tasks.
• Produce regular reports on projects, workload and operational performance for the Director.
• Support, coordinate and, as the business grows, help supervise junior staff, freelancers and contractors.

Skills

Administrative experience

Communication skills

Organizational skills

Tech savvy

Independent worker

Education

Bachelor's degree in Business/Management or related

Tools

Zoho

HubSpot

Salesforce

Pipedrive

Monday.com

Job description

KEY RESPONSIBILITIES

Operations and administration

• Manage the day-to-day running of the business, including diaries, schedules, documents and internal processes.
• Maintain accurate records, client files and company documentation, keeping everything GDPR-compliant.
• Document and improve standard operating procedures as the agency grows.

Client and project coordination

• Act as a first point of contact for clients, handling enquiries, onboarding and follow-ups professionally.
• Coordinate project timelines, deliverables and handovers between clients and the delivery team.
• Track tasks, deadlines and progress using project tools (e.g. Monday, Zoho) and flag risks early.

Finance and compliance support

• Prepare quotes and invoices, chase payments and keep financial records accurate and up to date.
• Support contracts, supplier management and basic compliance tasks.

Reporting and team support

• Produce regular reports on projects, workload and operational performance for the Director.
• Support, coordinate and, as the business grows, help supervise junior staff, freelancers and contractors.

WHAT WE OFFER

• Hands-on exposure to CRM, automation and digital marketing projects.
• Training and a clear path to progress as the agency grows.
• Add holiday entitlement, pension, flexible or hybrid working, etc.

Requirements

ESSENTIAL REQUIREMENTS

• Degree (or equivalent) in Business, Management or a related subject.
• Proven experience in administration, coordination or office/business support.
• Excellent written and verbal communication and strong client-handling skills.
• Highly organized, with the ability to prioritize and manage several tasks at once.
• Confident with IT systems, spreadsheets and online tools; quick to learn new software.
• Able to work independently, take ownership and meet deadlines.
• Right to work in the UK.

DESIRABLE

• Experience in a digital agency, IT services or professional services setting.
• Familiarity with CRM or project tools such as Zoho, HubSpot, Salesforce,Pipedrive or Monday.
• Experience supervising or coordinating other people.

Business Support Manager birmingham, BIR, gb