Business Support Lead – Experts at Hand

Hackney Borough Council; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

Hackney Council in London seeks an Experts at Hand Business Support Lead to coordinate the Business Support Team and ensure high-quality delivery of the Locality Inclusion Teams (LITs).

You will lead data management, tracking of KPIs, and reporting to inform service planning, while building strong relationships with schools, settings and partners and safeguarding data protection and continuous quality improvement across the service.

Responsibilities

• Lead the Business Support Team delivering high-quality services to LITs.
• Manage data, track KPIs, and provide accurate reports for service planning.
• Build strong collaborative relationships with schools, settings and partners while ensuring data protection.
• Drive continuous quality improvement across the Experts at Hand Service.

Job description

Fixed Term Contract / Secondment Opportunity until 31/03/2028 with opportunity to extend

Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.

Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.

Experts at Hand (Locality Inclusion Teams)

Hackney’s Locality Inclusion Teams (LIT) form our innovative “Experts at Hand” service, bringing together a dedicated multi-disciplinary network of Educational Psychologists, Speech & Language Therapists, Occupational Therapists, and Specialist Teachers to transform local SEND provision and build capacity. Designed to shift the system away from reactive statutory assessments, our LIT workforce delivers early, proactive, and data-driven support directly to schools, early years settings, and community hubs across four borough localities. By offering readily accessible advice, targeted interventions, and strategic guidance, our “Experts at Hand” build workforce capacity, strengthen inclusive environments, and ensure children, young people, and their families receive seamless, high-quality support at the earliest possible stage.

Experts at Hand Business Support Lead

The Experts at Hand Business Support Lead will play a vital operational role managing and coordinating the Business Support Team to ensure the seamless, high-quality delivery of Hackney’s Locality Inclusion Teams (LITs). Reporting directly to the EAH Service Lead, you will manage three Business Support Officers, serving as the first point of contact for public and professional enquiries while developing robust administrative and financial systems. You will lead on data management, tracking key performance metrics, and delivering accurate reporting to inform service planning and ensure deadlines are met. Acting as a central operational hub, you will build strong collaborative relationships with schools, settings and partners across the system, ensuring data protection compliance and driving continuous quality improvement across the Experts at Hand Service.

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.

Closing date for applications: 20 September 2026 (22:59)

Interview date: W/c 05 October 2026

Please note, we reserve the right to close applications early if we receive a high volume of applications.

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud. In order to achieve this, we are seeking individuals who embody our “PROUD” values: Purpose and Respect, where we foster belonging through active inclusion, kindness, and open dialogue; Ownership, where we champion proactive collaboration and accountability for our shared success; and Unity and Diversity, where we work as one Council to break down silos and champion anti-racist behavior.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: [e-mail]