Business Support Lead

Vitality; Stockport; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Bonus schemes

Pension matching up to 6%

Vitality health insurance

Life Assurance

Job summary

Vitality is seeking a Business Support Lead to provide proactive support to Executive and Senior Management. The role spans strategic project coordination, executive reporting, governance, and senior-level business support to help leaders manage priorities and make informed decisions.

You will work with senior stakeholders, turning complex data into clear insights, managing priorities, and driving actions to completion while maintaining confidentiality and professional representation of

Qualifications

• Significant PA, secretarial or senior business support experience.
• Proven ability to coordinate small to medium projects through to delivery.
• Experience managing complex diaries and calendars.
• Strong organisational and administrative skills with competing priorities.
• Excellent written and verbal communication for executive materials.
• Comfort working with senior management and across the business.
• Ability to work under pressure with limited supervision.
• Proficient in MS Word, Excel, PowerPoint and Outlook.
• Flexible, collaborative work style aligning with changing priorities.

Responsibilities

• Produce high-quality analysis and executive reporting with clear findings and recommendations.
• Coordinate strategic projects from planning through delivery, tracking milestones and risks.
• Create executive papers, briefings, presentations and meeting materials for leadership.
• Coordinate governance forums and critical meetings, managing agendas and actions.
• Partner with senior stakeholders to gather input and maintain progress against priorities.
• Handle incoming issues with judgement to prioritise, resolve or escalate.
• Provide proactive executive support including diary management and meeting coordination.
• Maintain confidentiality and represent leadership priorities professionally.
• Drive improvements across governance, reporting and business support processes.

Skills

Strategic Project Coordination

Executive Stakeholder Management

Analysis & Executive Reporting

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Outlook

Job description

Working Pattern -

Hybrid – 2 days per week in the Vitality Bournemouth, London or Stockport Office. Full-time hours apply.

We are happy to discuss flexible working!

Top 3 skills needed for this role:

• Strategic Project Coordination
• Executive Stakeholder Management
• Analysis & Executive Reporting

What this role is all about

We’re looking for a Business Support Lead to provide trusted, proactive support to Executive and Senior Management leaders. This is a broad role spanning strategic project coordination, executive reporting, governance and senior-level business support, helping leaders manage priorities effectively and make well-informed decisions. The role will work closely with senior stakeholders across the business, bringing structure to complex activity, driving actions through to completion and continuously improving how leadership priorities are supported.

What you will be doing

• Produce high-quality analysis and executive reporting, turning complex data and business information into clear findings, recommendations and decision-ready insight
• Coordinate strategic projects and priority initiatives from planning through to delivery, maintaining plans and tracking milestones, dependencies, risks and outcomes
• Create executive-level papers, briefings, presentations and meeting materials, ensuring information is accurate, concise and shaped appropriately for the audience
• Coordinate governance forums and critical meetings, managing agendas, documentation, minutes, decisions and actions through to completion
• Partner with senior stakeholders across the business to gather input, remove blockers and maintain progress against leadership priorities
• Act as a trusted first point of contact for incoming issues, proposals and requests, using judgement to prioritise, resolve or elevate matters appropriately
• Provide proactive executive support including diary and priority management, complex meeting and event coordination, travel arrangements and document preparation
• Handle confidential and business-critical information securely while representing leadership priorities professionally across the business
• Drive improvements across governance, reporting and business support processes to strengthen efficiency, consistency and accountability

What do you need to thrive?

• Significant PA, secretarial or senior business support experience
• Strong experience coordinating small to medium-sized projects and managing activity through to completion
• Experience managing complex, busy and frequently changing diaries
• Strong organisational and administrative skills, with the ability to manage competing priorities and deadlines
• Excellent written and verbal communication skills, with the ability to produce clear and accurate executive-level materials
• Confidence working closely with senior management and building effective relationships across the business
• The ability to work under pressure, use initiative and operate effectively with limited supervision
• Intermediate knowledge of Microsoft Word, Excel, PowerPoint and Outlook
• A flexible and collaborative working style with the ability to support changing business priorities
• A strong commitment to continuous learning, development and Vitality’s values

So, what’s in it for you?

• Bonus Schemes – A bonus that regularly rewards you for your performance
• A pension of up to 12%– We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance – With its own set of rewards and benefits
• Life Assurance – Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successful in your application and join us at Vitality, this is our promise to you, we will:

• Help you to be the healthiest you’ve ever been
• Create an environment that embraces you as you are and enables you to be your best self
• Give you flexibility on how, where and when you work
• Help you advance your career by playing you to your strengths
• Give you a voice to help our business grow and make Vitality a great place to be
• Give you the space to try, fail and learn
• Provide a healthy balance of challenge and support
• Recognise and reward you with a competitive salary and amazing benefits
• Be there for you when you need us
• Provide opportunities for you to be a force for good in society

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.