Business Support - Cumbria Outdoors - CMB2802e

Cumberland Council; Goosewell Farm; On-site; GBP 27,000 - 28,000; Full time

Job summary

Cumberland Council is hiring an experienced administrator for the Cumbria Outdoors team in Cumbria. The role involves delivering high-quality customer experiences, managing bookings, and handling payments and admin tasks to support residential and day visits for clients in Cumbria and beyond.

The successful candidate will have excellent literacy, numeracy and ICT skills, strong organisation, and a real commitment to customer service. A marketing interest is a plus.

Qualifications

• Excellent literacy, numeracy and ICT skills.
• Strong organisational abilities.
• Genuine commitment to providing excellent customer service.
• Care about creating a positive customer experience from first enquiry through to completion of each visit.

Responsibilities

• Promote and market Cumbria Outdoors centres.
• Manage bookings and related documentation.
• Process payments and financial transactions.
• Support all aspects of pre- and post-visit administration.

Skills

Administration

Customer service

Literacy numeracy

ICT skills

Marketing interest

Job description

Business Support - Cumbria Outdoors

Salary: £27,274 to £27,709 per annum

Hours: 37 hours per week

Location: Cumbria Outdoors, Hawse End Centre, Portinscale, Keswick

Contract: Permanent

About This Opportunity

If you are passionate about delivering high-quality customer experiences and would like to be part of a friendly and dedicated team, we would love to hear from you. Based in the stunning Lake District National Park, this role offers the opportunity to contribute to exceptional residential, and day visit leaning experiences for young people and adults from Cumbria and beyond.

We are seeking an experienced and highly organised administrator to join the Cumbria Outdoors team. The successful candidate will have excellent literacy, numeracy and ICT skills, strong organisational abilities, and a genuine commitment to providing excellent customer service. You will care about creating a positive customer experience from the first enquiry through to the completion of each visit, ensuring every interaction is professional, friendly and welcoming.

You will be confident communicating with a wide range of customers, partners and colleagues, able to work independently when required, and use your initiative to manage a varied workload. An interest in marketing and social media would be advantageous.

This role is central to the success and future development of Cumbria Outdoors as an income-generating service. Responsibilities include promoting and marketing our centres, managing bookings, completing required documentation, processing payments, and supporting all aspects of pre- and post-visit administration.

Join us and help create memorable outdoor experiences that inspire, challenge and enrich the lives of our customers.

This role is available on a permanent basis.

Who We’re Looking For

We’re looking for individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities.

We’re also about potential over perfection and we can help you grow in the role and thrive in your career.

Be sure to take a look at the post specification (below) for the essential criteria for this role.

Contact

For more information about the role or to arrange an informal chat prior to your application, please contact Deborah Hunter by email at [e-mail].

DBS Checks

Enhanced DBS check with a Children's Barred List check.

Please note this role involves working in regulated activity with Children. It is an offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with Children.

Guaranteed Interviews

We offer a guaranteed interview to the following applicants as long as your application can demonstrate you meet the essential criteria for the role.

• Those who consider themselves disabled as defined by the Equality Act 2010
• Those in care or who have left care and are aged 24 and under
• Those who identify as a member of the British Armed Forces community (service leavers, veterans, their partners or spouses, reservists, cadets)

Diversity, Inclusion & Adjustments

We're dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That's why we're a proud Disability Confident Leader and also an Age Friendly Employer - to provide opportunities for everyone to thrive.

If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing [e-mail]. While adjustments aren't always guaranteed, we'll always listen and we'll try our best to accommodate your needs.

Application and Interview information

• Closing date: 26th November 2026
• Interview date:04th December 2026

Please note this role may close early subject to demand. We cannot accept applications once the role has closed.

Please Read The Supporting Information

• Post Specification

Please also refer to our Careers site to find out more:

• Our Staff Benefits
• Candidate Support