Business Support - Cumbria Outdoors - CMB2802e

Cumberland Council; Keswick; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

DBS checks

Job summary

Cumbria Outdoors is seeking an experienced administrator to join the team at Hawse End Centre, Portinscale, Keswick. Based in the Lake District, the role centres on high-quality customer service, bookings management and post-visit administration, supporting both residential and day visits for diverse groups.

The successful candidate will have strong literacy, numeracy and ICT skills, excellent organisational ability and a proactive approach to delivering outstanding customer experiences.

Qualifications

• Excellent literacy, numeracy and ICT skills.
• Strong organisational abilities.
• Genuine commitment to providing excellent customer service.

Responsibilities

• Promoting and marketing our centres, managing bookings, completing required documentation, processing payments.
• Supporting all aspects of pre- and post-visit administration.
• Careful handling of enquiries to create a positive customer experience from first contact to completion.

Job description

Job reference REQ00000020551 Date posted 10/11/2026 Application closing date 26/11/2026 Location Hawse End Centre, Portinscale Keswick Cumbria CA12 5UE Salary £27,274-£27,709 Package Blank Contractual hours 37 Basis Full time Attachments Blank

Job description

Business Support – Cumbria Outdoors

Salary: £27,274 to £27,709 per annum

Hours: 37 hours per week

Location: Cumbria Outdoors, Hawse End Centre, Portinscale, Keswick

Contract: Permanent

#INDCSC

About this opportunity
If you are passionate about delivering high-quality customer experiences and would like to be part of a friendly and dedicated team, we would love to hear from you. Based in the stunning Lake District National Park, this role offers the opportunity to contribute to exceptional residential, and day visit leaning experiences for young people and adults from Cumbria and beyond.

We are seeking an experienced and highly organised administrator to join the Cumbria Outdoors team. The successful candidate will have excellent literacy, numeracy and ICT skills, strong organisational abilities, and a genuine commitment to providing excellent customer service. You will care about creating a positive customer experience from the first enquiry through to the completion of each visit, ensuring every interaction is professional, friendly and welcoming.

You will be confident communicating with a wide range of customers, partners and colleagues, able to work independently when required, and use your initiative to manage a varied workload. An interest in marketing and social media would be advantageous.

This role is central to the success and future development of Cumbria Outdoors as an income-generating service. Responsibilities include promoting and marketing our centres, managing bookings, completing required documentation, processing payments, and supporting all aspects of pre- and post-visit administration.

Join us and help create memorable outdoor experiences that inspire, challenge and enrich the lives of our customers.

This role is available on a permanent basis.

Who we’re looking forWe’re looking for individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities.

We’re also about potential over perfection and we can help you grow in the role and thrive in your career.

Be sure to take a look at the post specification (below) for the essential criteria for this role.

Contact

For more information about the role or to arrange an informal chat prior to your application, please contact Deborah Hunter by email at [e-mail] .

DBS Checks

Enhanced DBS check with a Children’s Barred List check.

Please note this role involves working in regulated activity with Children. It is an offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with Children.

Guaranteed Interviews
We offer a guaranteed interview to the following applicantsas long as your application can demonstrate you meet the essential criteria for the role.

• Those who consider themselves disabled as defined by the Equality Act 2010
• Those in care or who have left care and are aged 24 and under
• Those who identify as a member of the British Armed Forces community (service leavers, veterans, their partners or spouses, reservists, cadets).

If you meet one or more of the criteria above, and wish to be considered for this scheme, select 'yes' to the appropriate question during your application. Find out more .

Diversity, Inclusion & Adjustments
We’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That’s why we’re a proud Disability Confident Leader and also an Age Friendly Employer – to provide opportunities for everyone to thrive.

If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing [e-mail] . While adjustments aren’t always guaranteed, we’ll always listen and we’ll try our best to accommodate your needs.

Application and Interview information

• Closing date: 26 th November 2026
• Interview date:04 th December 2026

If you experience any difficulties logging in to apply for this role, please contact the HR Systems team at [e-mail].

Please note this role may close early subject to demand. If you’re interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed.

Please read the supporting information:

• Post Specification

Please also refer to our Careers site to find out more:

• Our Staff Benefits
• Candidate Support

About Cumberland Council