Business Support Coordinator

Solvd.; Glasgow; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

34 days holiday

Pension scheme

Health Cashplan scheme

Employee Assistance Programme

Flexible dress code

Job summary

Solvd. in Glasgow is seeking a proactive Business Support Coordinator to provide comprehensive office, travel and procurement administration. You will be the first point of contact, manage mail, bookings and supplier communications while supporting efficient office operations.

The role requires strong MS Office skills, excellent communication and organisational ability, and a willingness to learn across multiple functions. This permanent, hybrid role offers competitive pay and benefits.

Qualifications

• Experience in office administration or office coordination.
• Ability to prioritise tasks and adapt to changing priorities.
• Strong written and verbal communication skills.
• Proactive and customer-focused demeanor.

Responsibilities

• First point of contact for Solvd. office enquiries and mail.
• Open/close daily checklists; sign-in for visitors and contractors.
• Coordinate staff access passes and meeting room management.
• Manage procurement and supplier administration within SLAs.
• Coordinate travel bookings and maintain travel logs.
• Process Bus PCN with adherence to deadlines and records.
• Support office supplies and stock management.
• Provide cover for Business Fulfilment Coordinator as needed.

Skills

MS Office

Communication

Numerical literacy

English proficiency

Attention to detail

Organised

Customer-facing

Teamwork

Travel bookings

Tools

MS Teams

Job description

Business Support Coordinator

Application Deadline: 4 September 2026

Department: Business Support & Governance

Employment Type: Permanent - Full Time

Location: Glasgow

Reporting To: Business Support & Marketing Manager

Compensation: £26,500 / year

Description

• Providing administrative support across a broad range of business support functions, including office management, reception, travel coordination, procurement administration and general business support activities.
• Acting as a professional first point of contact for colleagues, visitors, contractors and suppliers, delivering a positive and responsive service.
• Coordinating multiple activities simultaneously, ensuring deadlines, service levels and business priorities are met.
• Managing a varied and often changing workload, balancing planned activities with urgent requests and unexpected issues.
• Using sound judgement to prioritise tasks, respond to changing business needs and elevate issues where appropriate.
• Maintaining accurate records, trackers and administrative processes, ensuring attention to detail at all times.
• Supporting the efficient running of the office by maintaining operational standards, coordinating facilities-related activities and ensuring colleagues have the resources and support they need.
• Working collaboratively across Solvd., TUK, Bus and TRR to provide flexible business support and contribute to the achievement of team and organisational objectives.

This role is ideally suited to someone with previous office administration, office coordination or corporate travel experience who enjoys variety, can adapt quickly to changing priorities and thrives in a fast-paced, customer focused environment.

Key Responsibilities

Office & Reception

• First point of contact and answer Solvd. office enquiries, manage incoming mail and deliveries.
• Open & close checklist managed daily Welcome visitors & contractors, ensuring they sign in and comply with onsite procedures.
• Organise ID passes for all colleagues and visitors, managing the access system.
• Allocate staff lockers and ensure desks set-up for new starters Meeting room management Assist with catering of meetings/events.
• Maintain/replenish first aid boxes.
• Monitoring compliance of clear desk policy Purchase & maintain standard office supplies (stationery, hygiene, kitchen) Monitor and ensure office remains tidy and free of hazards
• Ensure Business Support storage is tidy, in good order and secure Manage Solvd. distribution lists and MS Teams channel access

Travel

• Coordinate corporate travel bookings for Solvd., TUK, TRR & Bus
• Record all travel on the travel log
• Supplier payment and reconciliation
• Ensuring all bookings comply with TUK Travel Policy

Bus PCN

Process Bus PCNs including:

• Adherence to SLAs & payment deadlines Mailbox maintenance and responses
• Depot responses and chasing
• All transactions recorded at every stage for tracking
• Escalate issues where appropriate via Business Support & Marketing Manager.

Procurement – Supplier Administration

Coordinate procurement administration including:

• New supplier requests Change requests
• Procurement approvals over £10k Credit, VAT and compliance checks
• Manage Procurement mailbox ensuring actioned within SLAs

Administration

• Manage mailboxes – (office, procurement, Bus PCN and travel Manage Joiner, Mover, Leaver processes (including new starter packs)
• Process staff smartcard allocation
• Credit card reconciliation & coding
• General administration tasks as required for Solvd.

Business Fulfilment

Act as cover for Business Fulfilment Coordinator, processing:

• Mail handling
• Claims –Delay Repay
• Customer Correspondence
• GA Smartcards Archiving

Ad-Hoc

• Support Business Support & Governance projects as required
• Any other duties as required by business needs.

Skills, Knowledge and Expertise

• Intermediate working knowledge of MS Office (particularly Word & Excel)
• Strong communication skills, both written and verbal
• Strong numerical & literacy skills (ideally Nat 5 level or above)
• Ability to shift priorities quickly and respond constructively to urgent or unexpected requests
• Good command of English (verbal and written)
• Proactive and professional approach
• Excellent interpersonal and customer-facing skills
• The flexibility and willingness to learn.
• The ability to work as part of a team but can also manage own workload and time.
• The ability to work accurately, with strong attention to detail.
• Highly organised
• Confidence to act as first point of contact for the SSC with an approachable, friendly disposition.
• Motivated & enthusiastic
• Can-do attitude
• Previous Travel Booking experience.
• Previous Office Administration experience
• Previous Reception Experience

Welcome to your Solvd. Journey

Joining Solvd. means becoming part of a team that values your development and wellbeing. We offer:

• On-the-job training and continuous personal development opportunities.
• Regular performance feedback and 1:1s to help you succeed.
• Support for family events, personal support, and a focus on having fun in the workplace.
• Opportunities for career progression.
• Competitive benefits.

Benefits

• Discretionary ScotRail Season Ticket (home to work)
• Discretionary bonus scheme
• Hybrid working (for most roles, after probation)
• Living Wage and Living Hours Accredited
• 34 days holiday (including public holidays) with option to buy additional
• Generous salary exchange Pension Scheme and Life Assurance Scheme
• Optional Health Cashplan Scheme
• Employee Assistance Programme and Wellbeing Support including mental, physical, financial and social
• Flexible dress code where you can Dress for Your Day!
• Social events including Summer Event and Christmas Party

Solvd. are Disability Confident accredited and committed member of Inclusive Employers. We welcome applications from all sections of the community. If you need any support or further information before applying for this role, please get in touch with our People Team via [e-mail]. Successful completion of security and background checks will be required.