Business Support Assistant - Youth Health Service

NHS National Services Scotland; Scotland; On-site; GBP 40,000 - 60,000; Part time

Job summary

A major healthcare provider in Scotland is looking for a part time Administrative Support role within its Youth Health Service. The position entails providing administrative support, managing referrals, and liaising with the clinical team. Ideal candidates will have proficiency in Microsoft Office and experience working with young people. This is a fixed term role requiring 18.5 hours per week, with a focus on communication and organisation skills.

Qualifications

• Experience in Microsoft Office required.
• Experience of working with young people is an advantage.
• Excellent planning and organisation skills.
• Strong verbal and written communication skills.

Responsibilities

• Provide administrative support to Youth Health Service.
• Manage referrals and appointment systems.
• Handle enquiries and collaborate with the clinical team.
• Collate performance management data.

Skills

Microsoft Office

Experience working with young people

Ability to plan, organise and prioritise work

Effective communication

Tools

CHI

EMIS WEB

PIMS

SCI Store

SCI Gateway

Clinical Portal

Care First

SSTS

EESS

FM First

Job description

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non‑clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

This is a fixed term, part time position until 31/03/2027.

The shift pattern for this position is Hrs to include 1 evening at Easterhouse Health Centre or Pollok Health Centre 17:45-21:30. Remaining hrs by agreement at Gartnavel Royal Hospital.

(Please note the salary is Pro Rata) for part time hours.

Job Overview

This 18.5hr post will provide administrative support to Youth Health Service & associated programmes. Hours to be agreed with successful candidate but also to meet needs of the service and to include one shift 1.30-9.30pm on a Monday evening in Pollok or Easterhouse Health Centre. The postholder may be asked to cover additional evening services to assist with colleagues’ leave.

The service provides holistic support to young people. A key role of the post holder is managing referrals to the service, administering appointment systems, managing waiting lists and enquiries to the service, liaising with the clinical team and collating performance management data.

Desired Experience

• Experience in Microsoft Office, CHI, EMIS WEB, PIMS, SCI Store, SCI Gateway, Clinical Portal, Care First, SSTS, EESS, FM First etc.
• Experience of working with young people is an advantage.

Skills & Attributes

• Ability to plan, organise and prioritise work.
• Communicate effectively with stakeholders / young people / families.

Other Information

• The core team are based in Gartnavel Royal Hospital; however the service is delivered in a variety of venues across the city.

Informal contact: Scott Dickson, Business Support Manager for GCYHS, 0141 451 2727, [e-mail]

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS).

Due to the anticipated response to this post it may close before the closing date noted on the advert therefore once you start your application form please complete it immediately.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third‑party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies.

Failure to comply with this requirement may result in your application being withdrawn from the application process.

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