Business Support Assistant - Rehabilitation

NHS Scotland; Glasgow; On-site; GBP 24,000 - 30,000; Part time

Job summary

NHS Scotland is seeking a part-time administrative assistant for the Rehabilitation Service. The role involves communicating with patients, managing referrals, and providing essential administrative support using Microsoft Office 365. Excellent communication and digital literacy skills are crucial for success in this position, which promotes a supportive and inclusive work environment.

Qualifications

• Excellent communication skills for patients with communication impairment.
• High level of digital literacy with core Microsoft Office applications.
• Ability to operate standard office devices like phones and scanners.

Responsibilities

• Provide administrative support to the Rehabilitation Service.
• Act as the central point of contact for referrals and enquiries.
• Ensure efficient running of the service with discretion and initiative.

Skills

Communication

Digital Literacy

Confidentiality

Tools

Microsoft Office 365

Electronic health and care record system

Job description

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

The shift pattern for this position is 4 days over 5 days Mon - Fri.

(Please note the salary is Pro Rata) for part time hours.

This post provides secretarial and administrative support to the Rehabilitation Service in North West Glasgow. The service provides inter-disciplinary rehabilitation to people in their own homes and receives referrals from a range of sources and by a range of methods. The post-holder is required to staff the effective delivery of the service’s central point of contact with patients and other health and social care staff for referrals and enquiries. Alongside this will be the provision of administration to ensure the efficient and effective running of the service using a variety of office systems and as delegated by the Senior Business Support Assistant. The post-holder is required to use initiative and resource while exercising a high degree of confidentiality, diplomacy and tact.

The Post-holder Is Required To

• have excellent communication skills, including responding to calls from patients with communication impairment
• ensure that information is passed on accurately and timeously to the team.
  
  

The post-holder operates within pre-determined procedures and parameters and is required to act independently at times, prioritising work with periodic review from supervisor. An excellent level of digital literacy is essential. This includes extensive skills in using core Microsoft Office 365 applications (Outlook, Word, Excel, Powerpoint & Teams). Ability to operate phone systems, scanners, printers and other standard office devices is also essential. Familiarity with electronic health and care record system, HR applications, and on-line procurement and asset management systems is desirable.

Informal contact: Laura Mitchell, Team Lead, 0141 201 7207, [e-mail]

Due to the anticipated response to this post it may close before the closing date noted on the advert therefore once you start your application form please complete it immediately.

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies.

Failure to comply with this requirement may result in your application being withdrawn from the application process.

For application portal/log-in issues, please contact in the first instance