Business Support Assistant (Planning)

Calderdale Council; Halifax; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

Calderdale Council seeks a motivated individual for the Planning Services Technical Support Team. Responsibilities include providing technical support and managing documents while ensuring accurate information handling. Strong communication skills and IT proficiency are essential, with a supportive work environment allowing flexible remote work arrangements.

Qualifications

• Experience in an administrative role preferred.
• Ability to use Microsoft Office software.
• Understanding of handling sensitive information.

Responsibilities

• Provide technical support across service areas.
• Manage document uploads, redactions, and indexing.
• Handle customer file requests and comments.

Skills

IT proficiency

Communication

Teamwork

Organizational skills

Job description

Post Ref: CC417

Please note: Internal at risk or redeployee applicants will be seen in the first instance.

We are looking to appoint an enthusiastic and motivated individual to join Planning Services Technical Support Team.

You will be part of a team providing technical support across several service areas, which comprises of Development Management, Building Control, Postal Addressing and Land Charges. Duties are wide ranging and could include the uploading, redacting and indexing of documents to our Document Management and Competent Persons systems, dealing with requests for files from customers and logging comments onto the back office database.

You will preferably have experience of working in an administrative role with a proven ability to use IT packages including standard Microsoft Office software.

You will be expected to maintain up to date accurate information on computerised records and systems, with an understanding of dealing with potentially confidential and sensitive information.

The role also includes dealing with customers both internally and externally, verbally and in writing, so you will need to demonstrate a proven ability to communicate clearly and professionally.

Additional duties will include processing payments / refunds, generating orders / invoices and a range of other administrative duties.

You will also be expected to work in accordance with defined business processes, be a good team player, who can also organise and prioritise their own workload with limited need for supervision.

Our employees are currently working from home approx. 80% of the week, as part of our Smarter Working plans, though employees are also required to attend the office when necessary for meetings and training purposes.

Closing Date: Sunday 22nd June 2025

Interview Date: Wednesday 2nd July 2025

We may utilise digital interview methods.

As part of our Vision

On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.

Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.

For support on your application please read our Application Booklet or visit our

We reserve the right to close vacancies prior to the advertised closing date, an early submission is advised.

Post Ref: CC417

Please note: Internal at risk or redeployee applicants will be seen in the first instance.

We are looking to appoint an enthusiastic and motivated individual to join Planning Services Technical Support Team.

You will be part of a team providing technical support across several service areas, which comprises of Development Management, Building Control, Postal Addressing and Land Charges. Duties are wide ranging and could include the uploading, redacting and indexing of documents to our Document Management and Competent Persons systems, dealing with requests for files from customers and logging comments onto the back office database.

You will preferably have experience of working in an administrative role with a proven ability to use IT packages including standard Microsoft Office software.

You will be expected to maintain up to date accurate information on computerised records and systems, with an understanding of dealing with potentially confidential and sensitive information.

The role also includes dealing with customers both internally and externally, verbally and in writing, so you will need to demonstrate a proven ability to communicate clearly and professionally.

Additional duties will include processing payments / refunds, generating orders / invoices and a range of other administrative duties.

You will also be expected to work in accordance with defined business processes, be a good team player, who can also organise and prioritise their own workload with limited need for supervision.

Our employees are currently working from home approx. 80% of the week, as part of our Smarter Working plans, though employees are also required to attend the office when necessary for meetings and training purposes.

Closing Date: Sunday 22nd June 2025

Interview Date: Wednesday 2nd July 2025

We may utilise digital interview methods.

As part of our Vision

On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.

Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.

For support on your application please read our Application Booklet or visit our

We reserve the right to close vacancies prior to the advertised closing date, an early submission is advised.