Business Support Assistant - ADRS

NHS Scotland; Glasgow; On-site; GBP 24,000 - 29,000; Full time

Job summary

Join an esteemed healthcare organization as a Business Support Assistant for the Alcohol and Drug Recovery Services. This pivotal role includes delivering administrative and secretarial support, ensuring efficient operations in the multi-disciplinary healthcare team. Ideal candidates will demonstrate strong office skills and a commitment to supporting recovery services.

Qualifications

• Demonstrated competence in various computer packages.
• Experience in a secretarial or administrative role.
• Familiarity with medical terminology is advantageous.

Responsibilities

• Provide comprehensive administrative support to the Alcohol and Drug Recovery Services.
• Process referrals and update relevant systems.
• Assist front line staff and manage reception duties.

Skills

Office procedures

Accuracy

Reception procedures

Education

ECDL

Job description

Join to apply for the Business Support Assistant - ADRS role at NHS Scotland

Join to apply for the Business Support Assistant - ADRS role at NHS Scotland

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NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

The shift pattern for this position is Monday Friday 0900-1700.

The post is based within the business support team and provides comprehensive, administrative and secretarial service to the Alcohol and Drug Recovery Services (ADRS), Care and Treatment multidisciplinary team in the North West HSCP area.

The post provides support to front line staff in the multi-disciplinary North West Alcohol and Drug Recovery Service across three locations, which provide an assessment and support service to patients with an identified drug or alcohol addiction. The tasks completed by the post holders must be completed efficiently and accurately to ensure operational service can be provided to the patient.

Tasks include processing referrals received into the service; updating systems which includes Carefirst; EMIS and DAIS waiting times; typing correspondence in winvoice pro; minute taking; front line reception and answering telephones responding to calls received into the service. This is an essential post which contributes to the operational service delivery to patients.

Experience / Qualifications

Helen sourced generic band 3 experience/qualifications from vacancy portal:

• Must be able to demonstrate competence in the use of range of computer packages evidenced by experience or formal qualification e.g. ECDL.
• Must show knowledge of working in an office environment and of operation of office equipment and systems.
• Conversant with office procedures and systems and able to demonstrate prior experience of working in a secretarial or administrative role.
• Accurate keyboard, general office and reception procedures.
• Basic medical terminology advantageous.
  
  

Informal contact: Thomas Tarres, Admin Officer, 0141 276 3049

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies.

Failure to comply with this requirement may result in your application being withdrawn from the application process.

For application portal/log-in issues, please contact in the first instance

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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