Business Support Assistant

City of York Council; York; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

City of York Council seeks an adaptable and organized Business Support Assistant to provide administrative support in Children’s Social Care. This hybrid role involves handling sensitive information, providing data management, and working flexibly across various support teams, contributing to safeguarding efforts for vulnerable service users.

Benefits

Generous annual leave allowance

Access to Local Government Pension Scheme

Health & Wellbeing initiatives

Continuous Learning & Development

Flexible working practices

Qualifications

• Excellent interpersonal skills demonstrating tact and diplomacy.
• Ability to manage sensitive information with discretion.
• High literacy in IT required for the role.

Responsibilities

• Handling calls to the Multi-Agency Safeguarding Hub (MASH).
• Minute-taking and organizing meetings.
• Redacting documents for Subject Access Requests (SARs).

Skills

Organizational Skills

Interpersonal Skills

IT Literacy

Attention to Detail

Flexibility

Job description

1 day ago Be among the first 25 applicants

This vacancy is a job sharing position

Join our Business Support Service and play a vital role in supporting Children’s Social Care. We’re looking for an organised and adaptable individual to provide high-quality administrative support to social work teams.

Key Responsibilities Include

• Handling calls to the Multi-Agency Safeguarding Hub (MASH).
• Minute-taking and organising meetings
• Redacting documents for Subject Access Requests (SARs).
• Using IT systems to maintain accurate data and support service delivery.
• Working flexibly across various business support teams to support a wide range of service needs.
  
  

What We’re Looking For

• Flexibility to adapt and manage changing priorities.
• Exceptional interpersonal skills, demonstrating tact and diplomacy.
• Strong organisational skills, including effective time and task management.
• High IT literacy and exceptional attention to detail.
• Ability to manage sensitive information with discretion and in accordance with GDPR.
• Ability to adapt working practices, suggest service improvements and be responsive to change.
• Ability to work collaboratively within a multi-agency environment.
• Ability to interrogate the case management database to obtain relevant information.
  
  

Although this role is hybrid, during the initial training and induction period, the successful candidate will spend most of their time in the office.

Please note the nature of this role will involve highly confidential information about vulnerable service users, particularly in relation to child protection and safeguarding, therefore we recommend candidates consider this prior to applying.

Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.

The duties of this post require the postholder to undertake a basic Criminal Record check (unspent convictions only) via the Disclosure and Barring Service.

The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

For further information or an informal discussion please contact Alan Warren-Dolman (Business Support Operations Manager) at [e-mail]

Closing date: Wednesday 18 June 2025 at 12 midnight

Interview date: Friday 27 June 2025

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Government Administration

Referrals increase your chances of interviewing at City of York Council by 2x

Sign in to set job alerts for “Business Support Assistant” roles.

York, England, United Kingdom 2 hours ago

York, England, United Kingdom 1 month ago

York, England, United Kingdom 20 hours ago

Leeds, England, United Kingdom 1 week ago

York, England, United Kingdom 3 hours ago

York, England, United Kingdom 1 month ago

Harrogate, England, United Kingdom 1 week ago

Harrogate, England, United Kingdom 1 day ago

Regional Administrative Officer (Ref: 7019)

North Yorkshire, England, United Kingdom 1 hour ago

Leeds, England, United Kingdom 1 week ago

Leeds, England, United Kingdom 1 week ago

York, England, United Kingdom 1 month ago

Huntington, England, United Kingdom 3 weeks ago

York, England, United Kingdom 2 weeks ago

Leeds, England, United Kingdom 6 days ago

Technical Clerk, George Stephenson House

York, England, United Kingdom 2 weeks ago

PA / Executive Assistant to Managing Director

Leeds, England, United Kingdom 38 minutes ago

Leeds, England, United Kingdom 4 days ago

Wetherby, England, United Kingdom 1 month ago

Personal Assistant to the Head of School and Management Support Officer

Leeds, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.