Business Support Assistant

inploi; Stockport; Hybrid; GBP 12,000 - 13,000; Part time

Job summary

A local authority in the UK is seeking a part-time Business Support Assistant to provide administrative support to the Adult Social Care Safeguarding Team. The role involves managing customer enquiries, handling confidential information, organizing meetings, and general administration tasks. The ideal candidate should be computer literate with strong interpersonal skills and the ability to work flexibly. Join a team committed to creating opportunities in a thriving community. Applications close on 11 January 2026.

Qualifications

• Confident in working with standard office IT applications.
• Ability to manage and process sensitive information responsibly.
• Experience in customer service and administrative roles.

Responsibilities

• Deal with customer or colleague enquiries face to face, via telephone, and by email.
• Handle telephone calls and manage customer contact.
• Update case management systems.
• Process referrals and handle confidential information.
• Organize and schedule meetings and manage document distribution.
• Perform general administration tasks.

Skills

Computer literacy

Office IT applications (Word, Excel, Outlook, Office 365)

Ability to build effective working relationships

Flexibility to meet service needs

Job description

Business Support Assistant

Scale 3 (£25,583 - £25,989 pro rata, actual salary £12,792 - £12,995)

18.5 hours, Part‑Time

Permanent

Hybrid: Stopford House and homeworking

Application Deadline: 11 January 2026, 11:59pm

Please be aware that we may close this vacancy early if a high volume of applications are received. We encourage you to submit your application as soon as possible to avoid disappointment.

Shortlisting Date: w/c 12 January 2026

Interview Date: w/c 19 January 2026

Interview Type: Microsoft Teams

While we embrace the use of AI as an innovative tool to maximise our services at Stockport Council, we are looking for authenticity in applications we receive. We therefore ask you to think carefully if choosing to use AI when completing your application and ask that you ensure you read all instructions carefully and that your application is written by you and reflects your skills, knowledge and enthusiasm.

Join us at Stockport Council MJ Local Authority of the Year 2025

Your Role

• Dealing with customers or colleague enquiries face to face in office, via telephone and by email – signposting to relevant professionals where appropriate
• Telephone call handling and managing customer contact (internal and external) which will include signposting and directing service users
• Updating case management systems
• Receiving and processing referrals, data, and information; handling and processing sensitive and confidential information; and keeping information safe
• Organising and scheduling meetings and other events, and managing document distribution
• General administration including ordering and dealing with invoices, managing room bookings, monitoring email inboxes, etc.

About You

You should be computer literate and be confident in working with standard office IT applications including Word, Excel, Outlook and Office 365. You will be expected to learn how to navigate in‑house IT systems to work with data and information and use other applications to support services delivered virtually. You will have the ability to build effective working relationships, working as part of a team, and you will be required to work flexibly to meet service needs.

About Us

We are looking to recruit to a part‑time Business Support Assistant post providing administrative support to the Adult Social Care Safeguarding Team. The role deals with all care home safeguarding concerns enquiries, liaising with care home managers, regional managers and the Quality team, responding to the manager with the initial email and enquiry form, then chasing up the form after 2‑3 weeks, and where necessary escalating to the safeguarding team and updating the case management system.

At Stockport Council we are one ambitious team on a mission to create opportunities for everyone who lives, works and spends time in the borough. Working at Stockport Council means contributing to one of the most thriving towns in the North. We’re keen to recruit people with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do.

We are proud to be recognised under the Good Employment Charter as an organisation committed to the wellbeing of our colleagues. As members of the charter, we have been recognised as a great place to work for all colleagues and pledge to pay the real living wage, engage staff in key decisions and endorse fair and flexible working conditions.

If you would like to find out more about the role please contact Suzanne Andrew at [e-mail] for an informal discussion about the role.

Please note that applicants that have applied for similar posts in the last 3 months need not apply.

Stockport Council holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not currently qualify.

Please note that we have made a commitment to improve the employment opportunities for people with disabilities, care leavers and ex‑military personnel. As part of the Guaranteed Assessment Scheme you will therefore be guaranteed an interview if you meet both the criteria for the scheme and the essential job role criteria.

Find out if you meet the criteria here: https://www.greater.jobs/our-guaranteed-assessment-scheme

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Stockport Council is committed to promoting a diverse and inclusive workforce culture – a place where we can all be ourselves and succeed. We welcome applicants from all backgrounds and communities to join our workforce.

We want our employees to have a good work‑life balance and in many job roles we can offer a range of flexible/hybrid working arrangements. We also have inclusive employment policies and staff engagement forums to support our diverse workforce. We will listen to, learn from, and develop our workforce.

Supporting Documents

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