Business Support Assistant

ABM UK; Harlington; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

24/7 GP

Mental Health support

Get Fit Programme

Cycle to work scheme

Job summary

ABM UK at Heathrow is seeking a proactive Business Support Assistant to provide administrative, procurement and operational support across the contract. You will manage stock, coordinate suppliers, process purchasing and invoicing, and help keep day-to-day administration running smoothly.

The ideal candidate will have office experience, excellent organisational skills, and strong attention to detail, with proficiency in MS Office and the ability to handle multiple priorities in a fast-paced

Qualifications

• Previous experience in an office administration, business support or similar role.
• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• Good written and verbal communication skills.
• Strong working knowledge of Microsoft Office, particularly Word, Excel, Outlook and Teams.

Responsibilities

• Procurement & Supplier Management: raise purchase requisitions and orders, track through completion, liaise with suppliers, onboard new suppliers, maintain records and assist with cost control.
• Uniform & Stock Management: manage ordering, receipt, storage and distribution of uniforms; monitor stock levels and forecast future needs.
• Operational Equipment Management: coordinate ordering, deployment and maintenance of PRM equipment; maintain asset records and arrange servicing.
• Contract & Administrative Support: provide admin support to leadership, prepare reports, manage filing, coordinate meetings and minutes, support governance and reporting.
• Employee & Stakeholder Support: assist onboarding, handle business queries, coordinate communications and engagement with stakeholders.
• Events & Logistics Coordination: coordinate materials and logistics for events and training, manage promos.
• Safety, Quality & Compliance: maintain records for audits and ensure compliance with policies.

Skills

Office administration

Business support

Organisational skills

Time management

Attention to detail

Communication skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

JOB TITLE: Business Support Assistant

LOCATION: Heathrow

WORKING HOURS: 40 hours per week, Monday - Friday

SALARY: COMPETITIVE

ROLE OVERVIEW AND PURPOSE

The Business Support Executive provides administrative, procurement, and operational support to the Heathrow contract, ensuring the effective management of uniforms, operational equipment, suppliers, purchasing processes, and business administration activities. Working within a fast-paced operational environment, the role supports leaders and frontline teams by maintaining stock availability, coordinating suppliers, managing purchasing and invoicing processes, and ensuring the smooth delivery of day-to-day business support activities. The role requires excellent organisational skills, attention to detail, strong stakeholder management, and the ability to manage multiple priorities while supporting operational performance and compliance requirements.

KEY RESPONSIBILITIES

Procurement & Supplier Management

• Raise purchase requisitions and purchase orders in accordance with company procedures.
• Track purchase orders through to completion, ensuring timely delivery of goods and services.
• Liaise with suppliers regarding orders, deliveries, pricing, and outstanding documentation.
• Support the identification, onboarding, and management of suppliers in partnership with Procurement.
• Maintain purchasing records and supplier information.
• Assist with cost control and budget tracking activities.
• Validate supplier invoices against purchase orders and receipts before submission for payment.

Uniform & Stock Management

• Manage the ordering, receipt, storage, and distribution of employee uniforms.
• Maintain accurate records of uniform allocation and stock levels.
• Monitor uniform usage and forecast future requirements.
• Ensure adequate stock levels of operational consumables and office supplies.
• Conduct periodic stock checks and investigate discrepancies.

Operational Equipment Management

• Coordinate the ordering, deployment, tracking, and replacement of PRM operational equipment.
• Maintain equipment records and asset registers.
• Arrange equipment servicing, maintenance, repairs, and replacements with suppliers and contractors.
• Monitor equipment availability and elevate shortages or operational risks.
• Support the management of PDA devices and other operational technology.

Contract & Administrative Support

• Provide day-to-day administrative support to the Heathrow contract leadership team.
• Prepare reports, presentations, spreadsheets, communications, and business documents.
• Manage filing systems and maintain operational records.
• Coordinate meetings, prepare agendas, capture actions, and distribute minutes.
• Support governance meetings and contract reporting requirements.
• Maintain records relating to equipment, suppliers, purchasing, and operational activities.

Employee & Stakeholder Support

• Support onboarding activities for new employees, including uniform, equipment, and administrative requirements.
• Assist employees with business support queries.
• Coordinate communications and briefing materials.
• Liaise with operational teams, suppliers, customers, airport stakeholders, and contractors to ensure service continuity.

Events & Logistics Coordination

• Coordinate materials, resources, and logistics for contract events, training sessions, inductions, roadshows, and engagement activities.
• Manage the ordering and distribution of promotional and event-related materials.
• Support the delivery of employee engagement and customer-facing initiatives.

Safety, Quality & Compliance

• Maintain accurate records to support audit, compliance, and contractual requirements.
• Ensure purchasing, equipment, and supplier processes comply with company policies.
• Support operational compliance through effective record keeping and administration.
• Promote a safe, compliant, and professional working environment.

Previous experience in an office administration, business support or similar role.

Strong organisational and time-management skills.

Excellent attention to detail and accuracy.

Good written and verbal communication skills.

Strong working knowledge of Microsoft Office, particularly Word, Excel, Outlook and Teams.

Ability to work effectively both independently and as part of a team.

Benefits

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgen

We're proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgen