Business Support Assistant

UK Power Networks (Operations) Ltd; England; On-site; GBP 36,000; Full time

Job summary

A leading utilities company in the UK is seeking a Business Support Assistant to join their Connections Projects team in Bury St Edmunds. This role involves managing customer applications, handling technical queries, and ensuring regulatory compliance throughout the Connections Quotes process. The ideal candidate should possess strong customer service skills, IT proficiency, and an appreciation for industry regulations. The position offers a competitive salary of £35,158 plus benefits including a bonus, annual leave, and private medical cover.

Benefits

Competitive salary

3% bonus

25 days' annual leave

Private medical cover

Exceptional pension scheme

Qualifications

• Passion for customer service and strong IT skills required.
• Appreciation of health, safety, and regulatory frameworks in the electricity industry.
• Experience in Connections business or technical awareness preferred.

Responsibilities

• Manage customer applications and support designers with requests.
• Handle technical queries ensuring regulatory compliance.
• Produce performance reports and maintain project records via SAP.

Skills

Customer service

Strong IT skills

Solution-focused approach

Tools

SAP

Job description

Please be advised that a covering letter is required as part of the application process

Are you ready to be the crucial link in delivering outstanding customer service and technical support within one of the UK's leading utilities businesses? UK Power Networks is seeking a Business Support Assistant (QDPA) to join our Connections Projects team, based at our Bury St Edmunds office. If you're looking to make a real impact in a role that blends administration, customer management, and technical support, this is the opportunity for you.

Working at UK Power Networks means you can look forward to a competitive salary of 35,158 plus a 3% bonus and a range of valuable benefits, including 25 days' annual leave (plus bank holidays), private medical cover, reservist leave, an exceptional pension scheme, and a variety of tax‑efficient and lifestyle benefits.

As a permanent member of our team, you will report to the Quotation & Delivery Planning Team Leader, playing a central role in guiding customers through their journey from initial enquiry to final energisation of new or altered electricity connections. Your role will see you managing customer applications, supporting Designers with information requests, and handling technical queries. You will ensure regulatory compliance throughout the Connections Quotes process, maintain comprehensive project records via SAP and other IT systems, and produce insightful performance reports for both team and company use. Your expertise will extend to sourcing utility plans, issuing quotations, managing the delivery and disconnection processes, and validating contractor claims. In addition, you’ll be responsible for creating and maintaining meter point administration numbers, coordinating supplier requests, managing energisation status changes, and providing collaborative support for specialist metering activities‑always ensuring the highest level of service for a diverse range of customers, from first‑time applicants to major developers.

We welcome applicants with a passion for customer service, strong IT skills, and an appreciation of health, safety, and regulatory frameworks relevant to the electricity industry. Experience with the Connections business or technical awareness would be advantageous, but most important is a positive, solution‑focused approach and the ability to work closely with a variety of partners.

If you're ready to represent UK Power Networks as an ambassador, collaborating at all levels and supporting customers and colleagues with professionalism and care, we want to hear from you. Apply by 05/01/2026 and take the first step towards a rewarding and influential career where your contributions support essential services across the region.

We are proud to be an equal opportunity employer and are committed to fostering a diverse and inclusive workplace. Your future starts here. Apply today and energise your career with UK Power Networks! To view the full job description click apply which will direct you to our careers page.