Business Support Assistant

TN United Kingdom; Bromley; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Business Support Assistant to provide vital administrative and customer service support to the Children's Social Care team. This role is essential for ensuring the delivery of high-quality, customer-focused services. Responsibilities include responding to enquiries, processing transactions, and preparing documentation. The position offers a chance to work in a dynamic environment, where your contributions will directly support safeguarding responsibilities. If you thrive in a fast-paced setting and are eager to make a difference, this opportunity is perfect for you.

Qualifications

• Experience in handling public enquiries in a diverse setting.
• Proven background in telephone-based customer service.

Responsibilities

• Respond to enquiries via phone, email, and in person professionally.
• Process transactions and maintain accurate records.
• Create and distribute documents using Council IT systems.

Skills

Customer Service

Administrative Support

Communication Skills

IT Systems Management

Education

ICS Bronze Award

Tools

Council IT Systems

Job description

Social network you want to login/join with:

We are working closely alongside a Local Authority in Bromley to assist with the appointment of a Business Support Assistant, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £13.11 - £16.94 per hour

Summary:

The Safeguarding Business Support Assistant provides essential administrative and customer service support to the Childrens Social Care team. The role ensures the seamless delivery of high-quality, customer-focused support services. It involves responding to enquiries, processing transactions, preparing documentation, and maintaining accurate records to facilitate the safeguarding responsibilities of the department.

Responsibilities:

• Respond to enquiries via phone, email, fax, in person, and post in a professional and timely manner.
• Actively listen and assess customer needs, providing accurate and current information.
• Process transactions (e.g., payments, bookings, debtors/creditors) and perform banking duties when required.
  
• Create and distribute information packs, documents, and reports using Council IT systems.
• Maintain stock control, including ordering, checking, and distributing supplies.

Qualifications:

• ICS Bronze Award (or willingness to obtain).

Knowledge:

• Broad understanding of Council services and current issues (or willingness to learn).
• Knowledge of equal opportunities and how it applies to service delivery.
  
• Familiarity with or ability to learn Council IT and telephony systems.

Experience:

• Experience handling public enquiries in a diverse, multicultural setting.
• Proven background in telephone-based customer service.
• Experience in using IT systems to manage and retrieve data.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.