Business Support Assistant

Birmingham Children’s Trust Limited; Birmingham; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual leave 30 days + bank holidays

Free onsite parking

Employee benefits scheme

Hybrid working policy

Local Government Pension Scheme

Job summary

Birmingham Children’s Trust Limited is seeking a proactive Business Support Assistant to support the Child Protection Conferencing service. You will coordinate conferences, prepare documentation, and ensure timely distribution of outcomes while handling sensitive information with discretion.

The role is hybrid, based in Birmingham, with occasional travel to North and South venues. DBS checks and right-to-work verification are part of onboarding; sponsorship is not provided.

Qualifications

• Excellent organisational and time management skills with the ability to manage competing priorities and meet deadlines.
• Strong commitment to delivering a high‑quality customer service.
• Attention to detail and ability to handle sensitive information accurately.
• Excellent written and verbal communication with professional engagement across stakeholders.
• Ability to work independently using initiative while supporting a team.

Responsibilities

• Coordinate conference arrangements: diary management, meeting scheduling, invitations, records and case management inputs.
• Prepare and issue conference documentation and distribute outcomes within statutory timescales.
• Record, quality-check and distribute conference outcomes, minutes, and care plans promptly.
• Respond to enquiries from professionals and service users; manage a shared inbox.
• Travel across Birmingham to support multiple conference venues when required.

Skills

Organisational skills

Time management

Attention to detail

Written communication

Verbal communication

Independence / initiative

Team collaboration

Flexibility

Problem solving

IT skills (Microsoft Office)

Tools

Case management systems

Job description

About The Role

We have an exciting opportunity within our Business Support Service for a self-motivated Business Support Assistant (BSA), providing essential support to our Child Protection Conferencing (CPC) Service.

CPC Business Support plays a crucial role in supporting children and families when Child Protection Conferences are required to bring together professionals and partner agencies to share information and make decisions about how to keep children safe. The team supports the full conference process, from arranging meetings and preparing documentation through to recording outcomes and distributing information following conferences.

Conference Convening: You will work closely with Conference Chairs, Social Workers and partner agencies to ensure conferences are arranged within statutory timescales. This will involve managing diaries, arranging meetings, issuing invitations, maintaining accurate records and updating case management systems. You will also be responsible for managing a busy shared inbox and responding to enquiries from professionals and service users.

Post Conference: Tasks include ensuring that conference outcomes are accurately recorded, quality checked and distributed within statutory timescales. The team is responsible issuing conference minutes, Child Protection Plans and outcome documentation, maintaining accurate records on case management systems, ensuring children, families and key stakeholders receive the information they require. Working closely with Conference Chairs, Social Workers and multi‑agency partners, ensuring timely, accurate and high‑quality information management throughout the child protection process.

This is a varied and rewarding role. We are looking for someone who takes pride in delivering a high‑quality service, is willing to learn, embraces new challenges and can work flexibly to support the wider team. In return, you will join a supportive service committed to developing staff through training, learning opportunities and cross‑team working.

This is a hybrid role based in Birmingham. Whilst there is opportunity for agreed home working, the service operates across the city and staff are expected to work flexibly between office locations and conference venues as required by the needs of the service. The successful candidate must therefore be able to travel across Birmingham, including supporting both North and South conference venues when required.

We have been rated as ‘Good’ by Ofsted, following a 2023 inspection. This is a fantastic achievement for Birmingham Children’s Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting.

You must have the correct right‑to‑work documents to work in the UK. Sadly, we do not support those who require sponsorship.

About you:

• Excellent organisational and time management skills, with the ability to effectively manage competing priorities and meet deadlines.
• A strong commitment to delivering a high‑quality service and achieving positive outcomes for customers and colleagues.
• Excellent attention to detail and the ability to work accurately when handling sensitive information and documentation.
• Strong written and verbal communication skills, with the confidence to engage professionally with a wide range of stakeholders.
• The ability to work independently using your own initiative whilst contributing positively to a team environment.
• A flexible approach to work, including a willingness to learn new processes, undertake cross training and support colleagues, to provide cover across the different areas and tasks within the team.
• The ability to adapt positively to changing business needs and service demands.
  Experience of working within accuracy driven administrative, business support or customer‑focused environments.
• A proactive and solution‑focused approach to problem solving.
• Good IT skills and confidence using a range of Microsoft Office applications and business systems.
• An understanding of the importance of confidentiality, professionalism and handling sensitive information appropriately.
• A commitment to delivering a reliable, responsive and customer‑focused service, taking responsibility for the quality and timeliness of your work.
• Ability to demonstrate the right behaviours and values. You will be a positive and dependable team member who takes pride in delivering a high‑quality service, is willing to learn, embraces new challenges and works collaboratively to support colleagues and customers.
• Experience is important, but we are equally interested in candidates who can demonstrate a strong work ethic, flexibility, commitment to service excellence and a willingness to develop new skills.

Onboarding Process

Please note as part of our onboarding process, the successful candidate will be required undergo a series of background checks with Experian including, Experian Right to Work, and Digital ID verification. These are essential pre‑employment requirements.

Our Benefits

• A generous annual leave package of 30 days annual leave, plus bank holidays, rising to 33 days after 5 years of service and 35 days after 10 years of service.
• Free on‑site parking at our offices on One Avenue Road (Aston) and Lifford House (Stirchley). We also provide onsite electric car charging ports which are free to use!
• Full access to our amazing internal employee benefits scheme including, Occupational Health services, Rewards Schemes, Benefits discounts (including the Blue Light Card), Health & Fitness and Personal Wellbeing support and much more!
• Flexible and hybrid working policy - we are well adapted to a hybrid model of working which includes a combination of time spent in the office and at home and we offer a variety of working patterns.
• Pension Scheme - You will receive a generous local government career average pension scheme in line with the local government pension scheme.

About Us

Help us to change children and young people’s lives!

At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.

Why Join Us?

• Impactful Work- be part of a team that makes a real difference in the lives of the city’s most vulnerable children.
• Supportive Environment- enjoy a supportive and collaborative work culture where your contributions are valued.
• Career Development- benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.
• Generous Benefits- take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.

Our Values

We approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected.

We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.

We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.

Join us and together, we can create a brighter future for all.

Safeguarding

At Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people.

Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.

The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people.

We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence.