Business Support Apprentice

mearsgroup; Greater London; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Laptop and phone supplied

25 days’ annual leave + bank holidays

Driving lessons contribution: £250

Job summary

Mears Group is offering a Business Administration Apprentice role at our Brent branch in London. The apprenticeship spans around 18 months with a mix of on-the-job tasks and college attendance, starting in the week commencing 03/08/2026.

You’ll gain administrative experience across planning, commercial and office functions while being paid for normal hours and college time. You will need GCSEs in English and maths at grade 4 or above, and the ability to travel to college and branch locations.

Qualifications

• GCSEs in English and maths at grade 4 or above.
• Able to travel to college provider and branch as required.

Responsibilities

• Provide administration support to the responsive repairs Team.
• Work with Planning and commercial teams on office duties, filing and photocopying.
• Attend college and complete the apprenticeship with active participation.

Skills

Communication skills

Customer service

Teamwork

Adaptability

Education

GCSE English and Maths (Grade 4+)

Job description

Annual salary: up to £28,186.33

Business Administration Apprentice

Course title: Business Administration (Level 3)

Location: Tower Hamlets

Contract Type: Fixed Term Apprenticeship

Salary:

• Age 16-18: £7.96 per hour - 40 hours per week (including time at college)
• Age 19-20: £11.06 per hour - 42.5 hours per week (including time at college)
• Age 21+: £12.21 per hour (rising to £12.71 in April) - 42.5 hours per week (including time at college)

Training provider: You will join Mears Group in the week commencing 03/08/2026. The programme has an expected duration of approximately 18 months

About apprenticeships at Mears Group:

Apprenticeships are an underpinning part of Mears’ philosophy; we are committed to developing the next generation of our workforce, many of our most senior people started their working life as an apprentice.

Whether you are fresh out of school or college or looking for a complete career change, Mears can offer you a great foundation to your future career and beyond.

All our Apprentices are paid above the national minimum wage, and you’ll be paid for your normal working hours plus your attendance at college, with the opportunity to get real life experiences such as working in people’s homes, getting involved in community projects and improving people’s lives by being customer focused.

What does a life as a Business Administration Apprentice look like?

As a Business Support Apprentice within our Brent branch your main duties will be to listen, observe and participate in a range of tasks which will enable you gain new skills and knowledge that contribute to the successful achievement of the apprenticeship programme. A Business Support Apprentice will provide administration support to our responsive repairs Team. The duties include admin duties, working alongside the Planning Team, commercial team office duties, filing and photocopying.

The apprenticeship course will cover the following:

• Introduction to business administration within an housing environment
• Developing effective communication skills, including answering phone calls and responding to emails professionally
• Providing reception support and dealing with internal and external enquiries
• Administrative and office support skills, including filing, photocopying, and document management
• Data input and maintaining accurate records on internal systems
• Understanding confidentiality, data protection, and professional standards
• Supporting the team with day-to-day operational tasks
• Learning how the wider accommodation team operates and how departments work together
• Developing organisational and time-management skills in a busy office environment
• Building confidence in using office IT systems and software

What do you need to be a successful applicant:

• GCSEs in English and maths at grade 4 or above
• The ability to travel to your college provider and to your branch when required
• You will need to live within E1, E14, E2, E3 postcodes
• Genuine desire to learn and develop strong technical knowledge, including the skills, technology, and safety procedures needed to carry out the full range of tasks
• Strong communication skills
• Ability to build and maintain positive customer and client relationships
• Please note due to the nature of the role, successful applicants must complete a basic maths and English assessment

What you will get:

• Laptop and phone supplied
• An industry‑recognised qualification
• 25 days’ annual leave, plus bank holidays
• £250 contribution towards driving lessons
• Annual Mears Fun Day - a company‑wide celebration as a thank‑you from the Executive Team
• Support from Mears Group Apprentice Ambassadors
• Apprenticeship events and reward trips
• Staff perks through Mears Rewards - including discounts on weekly groceries (up to 10%), holidays, eye‑test vouchers, ShareSave scheme, and more

A bit about us.

Mears Group PLC is a leading provider of housing and care services in the UK. With a strong emphasis on social responsibility and community well-being, Mears specialises in delivering housing solutions, maintenance services, and care support to a diverse client base. The group’s expertise encompasses responsive repairs, planned maintenance, and housing management, contributing to the overall improvement of living conditions for individuals and communities. Mears Group is committed to fostering a positive impact on society, making it an attractive prospect for individuals seeking a career in a socially responsible and dynamic organisation. A career with Mears Group means putting people and c