Business Support Adviser

TN United Kingdom; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in financial services is seeking a proactive Business Support Adviser to enhance client success. This role involves delivering essential compliance services, maintaining strong client relationships, and ensuring operational efficiency. You will collaborate with a dedicated team to support client firms, manage queries, and conduct thorough checks. Join a supportive environment that values career development and offers opportunities to make a significant impact in the financial services sector. If you are detail-oriented and passionate about helping businesses thrive, this is the perfect opportunity for you.

Benefits

Competitive salary

Career development opportunities

Collaborative team environment

Meaningful impact in the industry

Qualifications

• Self-motivated professional with strong communication and customer service skills.
• Exceptional attention to detail and ability to work under pressure.

Responsibilities

• Support client firms with business and compliance services ensuring accuracy.
• Handle queries and maintain accurate client records.

Skills

Communication Skills

Customer Service Skills

Attention to Detail

Organisational Skills

Self-motivation

Education

Relevant Financial Services Qualifications

Job description

We are the UK's leading provider of outsourced regulatory and business support to the retail financial service market.

As part of Fintel, we are committed to simplifying and improving the complex world of financial services and to creating a better outcome for everyone.

Are you an organised and proactive professional with excellent communication and customer service skills? Do you have a keen eye for detail and a passion for supporting businesses in their success? If so, we have the perfect opportunity for you!

About Us
Compliance First Limited, part of the Simplybiz Group, provides specialist compliance and business support services to financial advisory firms across the UK. Our mission is to deliver high-quality services that add value to our clients, ensuring their businesses run efficiently and successfully.

The Role
As a Business Support Adviser, you will play a key role in assisting our client firms by delivering core services, maintaining strong relationships, and ensuring compliance and operational efficiency. You will work closely with the Business Support Manager and Business Support Team Leader to meet team objectives and contribute to the ongoing success of our clients.

Key Responsibilities

• Support client firms with a range of business and compliance services, ensuring accuracy and efficiency.
• Maintain up-to-date and accurate client records.
• Handle telephone and email queries, delivering excellent customer service within agreed SLAs.
• Conduct Fit & Proper Checks, Criminal Record Checks, and Credit Checks, producing high-standard reports.
• Assist with Training & Competence Service data collation and reporting.
• Promote Compliance First and Simplybiz Group services to client firms, identifying opportunities for additional support.
• Process amendments to client packages and fees accurately and efficiently.
• Provide administrative support to the Advice Quality Team.
• Foster effective relationships with Compliance Consultants and client firms to better understand their business needs.
• Perform general office management tasks to ensure business needs are met.
• Support internal stakeholders and management team members as required.
• Participate actively in team meetings and share knowledge and innovation across the business.
• Maintain and enhance professional knowledge through continuous professional development.

Person Specification

• Self-motivated and positive mindset.
• Ability to work effectively under pressure.
• Exceptional attention to detail.
• Strong communication and telephone skills.
• Willingness to travel when required.
• Desire to progress with relevant Financial Services qualifications.

Why Join Us?

• Competitive salary and benefits package.
• Career development and progression opportunities.
• Supportive and collaborative team environment.
• Opportunity to make a meaningful impact in the financial services industry.

If you are ready to take the next step in your career and contribute to a dynamic and growing business, we would love to hear from you!