Business Support Administrator - Watford

Xeinadin; Watford; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Company Pension Scheme

25 days of annual leave + bank HOL

Life Assurance x4 annual salary

Employee Assistance Programme

Corporate Discounts Platform

Job summary

Xeinadin in Watford is seeking a Business Support Administrator to support a busy professional services hub. You will handle a broad range of admin tasks, ensuring accurate data, timely client communications, and smooth onboarding for new clients.

The role requires a hands-on approach, strong organisational skills, and a proactive stance in improving processes. The position is office-based in Watford with generous benefits and a culture focused on collaboration, accuracy, and client service

Qualifications

• Proven experience in administration and a fast-paced environment.
• Very high level of attention to detail and accuracy.
• Confident communicator with personnel at all levels within the business, both written and verbal.
• Driving licence required due to the location.

Responsibilities

• Manage phone calls, ensuring professional and timely responses.
• Chase clients for required books and records to meet deadlines.
• Oversee scanning, filing, and organisation of documents.
• Support onboarding for new clients, maintaining compliance with guidelines.
• Finalise and distribute accounts and personal tax packs to clients for approval.
• Assist the Hub Credit Controller in resolving debtor queries.
• Process invoices, write-offs, and WIP adjustments.
• Allocate disbursements to clients and manage payments over the phone.
• Schedule client appointments and coordinate the safe return of books and records.

Skills

Attention to detail

Communication

Time management

Organisation

Multitasking

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Vacancy Name

Business Support Administrator - Watford

Vacancy No

VN2381

Employment Type

Permanent

Duration

N/A

Location City

Watford

Location Country

United Kingdom

Company Description

Xeinadin was established in 2019 when a number of leading business advisory and accountancy practices across the UK and Ireland came together to re‑imagine the future of accountancy. Our collective mission to provide locally forged, trusted business advice to SMEs through forward‑thinking, close‑knit relationships remains pivotal to our growth. It's our people who drive our business forward, and we offer them future‑focused career opportunities whilst supporting individual specialisms. Our regional offices of over 3000 colleagues operate collaboratively, combining collective expertise to maximise potential.

Description

This is an exciting opportunity to join a very fast expanding company. Your role as a Business Support Administrator will be reporting to the Area Practice Manager and will be responsible for a wide range of administrational tasks. As the Business Support Manager of a professional service company, you must have strong time management and organisational skills alongside excellent relationship management. This is a varied role and will be suited to someone who has a hands‑on approach and enjoys working in a fast‑paced evolving environment.

Key Responsibilities

• Manage phone calls, ensuring professional and timely responses.
• Chase clients for required books and records to meet deadlines.
• Oversee scanning, filing, and organisation of documents.
• Support the onboarding process for new clients, maintaining compliance with Xeinadin guidelines.
• Finalise and distribute accounts and personal tax packs to clients for approval.
• Assist the Hub Credit Controller in resolving debtor queries.
• Process invoices, write-offs, and WIP adjustments.
• Apply for HMRC and Companies House authentication codes.
• Allocate disbursements to clients and manage payments over the phone.
• Process and reconcile office petty cash and handle cheque payments.
• Schedule client appointments and coordinate the safe return of books and records.
• Maintain an inventory of IT equipment, including laptops, issued to team members.
• Order office supplies and manage stationery stock.
• Provide project support to the Area Practice Manager as required.

Key Requirements

• Proven experience in administration and a fast‑paced environment.
• Very high level of attention to detail and accuracy.
• Confident communicator with personnel at all levels within the business, both written and verbal.
• Proficient with Microsoft Excel, Word, Outlook etc.
• Excellent time management skills - handling multiple and varied deadlines concurrently.
• Driving licence required due to the location.

Additional Requirements

• Passion for delivering excellent client service and maintaining high standards.
• Strong communication skills (verbal and written) with a confident and approachable demeanour.
• Proficient in Microsoft Office Suite and other IT systems.
• Ability to multitask and prioritise effectively in a fast‑paced environment.
• A proactive approach to problem‑solving and improving administrative processes.
• Committed to providing outstanding service to both internal and external clients, ensuring a positive and professional experience.
• Strong organisational skills and the ability to manage multiple tasks simultaneously, ensuring deadlines are met without compromising quality.
• Able to work collaboratively within a team, assisting colleagues where needed and contributing to the smooth running of the office.
• High attention to detail, ensuring accuracy in documentation, billing, and other key tasks.

Model

Office Based

Salary

Competitive

Benefits

• Company Pension Scheme
• 25 days of annual leave + bank holidays
• Additional annual leave days from certain levels of seniority
• Ability to buy up to 5 days of annual leave to reach a maximum of 30 days per annum
• Business closure over Christmas*
• Life Assurance x4 annual salary
• Enhanced family leave policies
• Enhanced Company Sick Pay
• Employee Assistance Programme – 24/7 support, free and confidential
• Corporate Discounts Platform

Flexible Benefits platform with ability to opt‑in to various insurances (level of seniority dependent & self‑funded at corporate rates) such as:

• Critical Illness Cover
• Cash plan
• Cycle to work
• Eye care
• Dental
• subject to exceptions and business needs