Business Support Administrator

Equals One Ltd; York and North Yorkshire; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Private healthcare

Company pension

Free on-site parking

Free breakfast every morning

Fresh fruit provided daily

Flexible start and finish times

Friendly and supportive team

Opportunities to develop career

Job summary

Autohorn, based in Clifton Moor (York), is seeking a Business Support Administrator to join our commercial team. The role centres on guiding customers from initial order through to vehicle collection, ensuring seamless service and accurate records.

You will liaise with customers, dealerships and finance providers, keeping clients updated at every stage. We offer a competitive salary and a supportive, fast-paced environment with opportunities to develop your career within a growing UK fleet

Qualifications

• Previous administration or customer service experience.
• Excellent organisational skills and attention to detail.
• Strong written and verbal communication.
• The ability to prioritise a busy workload.
• Good Microsoft Office skills.
• A positive, proactive attitude.

Responsibilities

• Guide customers through the administration of their new lease or vehicle changeover.
• Prepare lease agreements, quotations and customer documentation.
• Liaise with customers, dealerships, finance providers and suppliers.
• Keep customers updated throughout their vehicle order journey.
• Check and process licences, insurance documents and agreements.
• Coordinate vehicle orders from quotation through to delivery.
• Maintain accurate records using our CRM system.
• Produce reports and provide administrative support across the commercial team.
• Help ensure every customer receives an exceptional experience from start to finish.

Skills

Administration

Customer service

Organisational skills

Communication skills

Microsoft Office

Positive attitude

CRM system

Tools

CRM system

Job description

Business Support Administrator

Clifton Moor, York

£29,848 per annum + up to £1,000 annual bonus

Monday to Friday, 37.5 hours per week

Flexible working hours:

• 8.00am - 4.00pm
• 8.30am - 4.30pm
• 9.00am - 5.00pm

For over 30 years, Autohorn has been helping businesses and drivers across the UK with vehicle leasing, fleet management and mobility solutions.What started as a family business in York has grown into one of the UK's leading independent fleet providers, but we've never lost the friendly, supportive culture that made us successful.

As our business continues to grow, we're looking for a Business Support Administrator to become an integral part of our commercial team.

This isn't just another administration role.

You will be at the centre of every customer's journey, making sure everything runs seamlessly from their first order through to the day they collect their new vehicle.Your organisation, communication and attention to detail will help deliver the outstanding service that Autohorn is known for.

If you enjoy working with people, love being organised and thrive in a fast-paced environment where no two days are the same, we'd love to hear from you.

Duties

Every day brings something different.You will:

• Guide customers through the administration of their new lease or vehicle changeover
• Prepare lease agreements, quotations and customer documentation
• Liaise with customers, dealerships, finance providers and suppliers
• Keep customers updated throughout their vehicle order journey
• Check and process licences, insurance documents and agreements
• Coordinate vehicle orders from quotation through to delivery
• Maintain accurate records using our CRM system
• Produce reports and provide administrative support across the commercial team
• Help ensure every customer receives an exceptional experience from start to finish

Skills and Experience

We are looking for someone who enjoys working as part of a team and takes pride in delivering a first-class service.

You'll ideally have:

• Previous administration or customer service experience
• Excellent organisational skills and attention to detail
• Strong communication skills, both written and verbal
• The ability to prioritise a busy workload
• Good Microsoft Office skills
• A positive, proactive attitude

Experience within automotive, leasing or financial services would be an advantage, but it's certainly not essential.Full training will be provided.

Why join us?

• Salary of £29,848
• Annual bonus of up to £1,000
• Private healthcare
• Company pension
• Free on-site parking
• Free breakfast every morning
• Fresh fruit provided daily
• Monday to Friday working - no weekends
• Flexible start and finish times
• Friendly and supportive team
• Genuine opportunities to develop your career within a growing business