Business Support Administrator

OCS; Glasgow; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

OCS UK & Ireland is seeking a Business Support Administrator to deliver high-quality administrative, reporting, and governance support from our Glasgow office. The role focuses on SOP governance, performance tracking, and documentation control to ensure compliant, efficient operations.

You will produce reports, dashboards, and scorecards, monitor metrics, and collaborate with stakeholders to drive improvements. Hybrid working 1 day per week is available after induction.

Qualifications

• Proven experience in an administrative or business support role.
• Strong experience in reporting, data analysis, and performance tracking.
• High attention to detail with a focus on accuracy and data integrity.
• Excellent organisational and time management skills.
• Proficient in Microsoft Office suite including Excel and reporting tools.
• Strong communication skills with the ability to engage and influence stakeholders.
• Experience working within governance or compliance frameworks.
• Experienced in Facilities Management and CAFM systems.

Responsibilities

• Produce management reports, scorecards, and dashboards to monitor business performance.
• Track progress against key metrics, highlighting risks, issues, and trends.
• Provide accurate and timely reporting to support decision-making.
• Ensure governance and assurance of Standard Operating Procedures (SOPs).
• Monitor compliance with internal processes and highlight areas of non-adherence.
• Support audits and assurance activities where required.
• Manage and maintain central libraries of SOPs, Notices, and SFG20 documentation.
• Coordinate updates and version control across key process documentation.
• Proactively track and chase adherence to verification processes and operational notices.
• Engage with stakeholders to ensure compliance with required standards.
• Escalate issues and delays where necessary to support timely resolution.
• Ensure accurate and timely communication with stakeholders.

Skills

Reporting

Data analysis

Governance

CAFM

Stakeholder comms

Excel

Time management

Attention to detail

Tools

Microsoft Office

Reporting tools

Job description

About The Role

The Business Support Administrator is responsible for delivering high-quality administrative, reporting, and governance support to ensure the effective operation of business processes. This role plays a key part in maintaining compliance, monitoring performance, and supporting continuous improvement across standard operating procedures (SOPs) and business controls.

Key Responsibilities

• Produce management reports, scorecards, and dashboards to monitor business performance
• Track progress against key metrics, highlighting risks, issues, and trends
• Provide accurate and timely reporting to support decision-making

Governance & Compliance

• Ensure governance and assurance of Standard Operating Procedures (SOPs)
• Monitor compliance with internal processes and highlight areas of non-adherence
• Support audits and assurance activities where required

Document & Library Management

• Manage and maintain central libraries of SOPs, Notices, and SFG20 documentation
• Ensure all documents are up to date, accessible, and aligned with current standards
• Coordinate updates and version control across key process documentation

Process Adherence & Follow-up

• Proactively track and chase adherence to verification processes and operational notices
• Engage with stakeholders to ensure compliance with required standards
• Escalate issues and delays where necessary to support timely resolution
• Ensure accurate and timely communication with stakeholders

Key Skills & Experience

• Proven experience in an administrative or business support role
• Strong experience in reporting, data analysis, and performance tracking
• High attention to detail with a focus on accuracy and data integrity
• Excellent organisational and time management skills
• Proficient in Microsoft Office suite including Excel and reporting tools
• Strong communication skills with the ability to engage and influence stakeholders
• Experience working within governance or compliance frameworks
• Experienced in Facilities Management and proficient in using Computer-Aided Facility Management (CAFM) systems

Personal Attributes

• Proactive and highly organised
• Strong analytical mindset
• Confident in following up and challenging where required
• Reliable and detail-oriented
• Able to manage multiple priorities effectively
• Experience in leading change and driving change awareness within a complex and geographically dispersed organisation.
• Excellent communication skills including presentation and written report writing
• A self-motivated person who is target driven and possesses the ability to work on their own initiative

Desirable

• Experience working with SOP frameworks and assurance processes
• Familiarity with SFG20 or similar maintenance standards
• Experience in a regulated or process-driven environment

Success Measures

• Accuracy and quality of reporting outputs
• High levels of SOP compliance across teams
• Effective management and accessibility of documentation
• Improved adherence to verification and governance processes

Hours and Environment

This position will be based from the Glasgow (Hillington) OCS office. Core working hours for this position are from 8am until 16:30pm, Monday to Friday. However, flexibility will be expected regarding hours of work, to suit the needs of the business and team. Hybrid working 1 day per week is available at manager's discretion following successful induction. You must have the right to work in the UK. Security clearance may need to be undertaken due to the needs of the customer’s organisation.

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.