Quality and Contracts Support Officer

South Buckinghamshire; Aylesbury; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

Buckinghamshire Council in Aylesbury is seeking a Quality and Contracts Support Officer to join our Commissioning and Procurement team. You will help monitor contract performance, analyse data and feedback, and support quality assurance and service improvement initiatives to deliver better outcomes for residents.

Working across multiple contracts and service areas, you’ll provide essential administrative and project support, coordinate activities, and build strong relationships with providers

Qualifications

• Experience in data analysis and contract monitoring in health, social care, or public sector.
• Strong ICT skills including Excel, Word and PowerPoint.
• Educated to A Level, NVQ3 or HNC or equivalent.
• Excellent planning, organisational and communication skills.

Responsibilities

• Monitor contract performance across services.
• Analyse data and customer feedback to identify improvements.
• Support quality audits and service evaluations.
• Provide administrative and project support to the commissioning team.
• Liaise with providers and partners to maintain service quality.

Skills

Data analysis

Contract monitoring

Quality assurance

Stakeholder management

Project coordination

Education

A Level / NVQ3 / HNC

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Location: Aylesbury

Overview

Are you passionate about improving services and making a meaningful impact in your community? We're looking for a proactive and organised Quality and Contracts Support Officer to join our Commissioning and Procurement team, helping to ensure high-quality services are delivered for local residents.

This is an exciting opportunity to work across a wide range of projects, contracts and service areas, supporting the commissioning, quality assurance and monitoring of services that contribute to better outcomes for people across Buckinghamshire.

About us

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.

About the role

As a Quality and Contracts Support Officer, you'll play an important role in supporting the delivery of high-quality health and social care services. Working closely with providers, colleagues and partners, you'll help monitor contract performance, gather and analyse information, support quality assurance activities and contribute to service improvement initiatives.

No two days are the same in this varied role. One day you could be coordinating contract monitoring activity, analysing service data and customer feedback, and the next you could be supporting quality audits, helping to resolve service issues, or contributing to larger commissioning and improvement projects. You'll also provide valuable administrative and project support across the team, helping to ensure services remain effective, efficient and focused on delivering positive outcomes for residents.

Some of your key responsibilities will include:

• Supporting quality assurance and contract monitoring activities across a range of services.
• Analysing data, performance information and customer feedback to identify trends and opportunities for improvement.
• Building positive relationships with providers, colleagues and partner organisations.
• Assisting with audits, meetings, invoicing processes and project delivery activities.

Any-Desk:

As an 'any-desk' worker, you'll need a desk, screen a keyboard to get your job done. You'll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements.

About you

We're looking for someone who is organised, analytical and passionate about delivering high-quality services. You'll be a strong team player who enjoys working collaboratively with others, while also having the confidence and initiative to manage your own workload and solve problems when they arise. You will have excellent communication skills, a keen eye for detail and the ability to interpret information and present it clearly to a wide range of audiences.

The ideal candidate will have experience working in a role where deadlines, service standards and priorities need to be carefully managed. Experience of working with data, management information systems, contract monitoring, quality assurance or service evaluation activities would be highly beneficial, particularly within a health, social care or public sector environment. Strong ICT skills, including Microsoft Office applications such as Excel, Word and PowerPoint, are essential.

You'll also bring:

• Excellent planning and organisational skills.
• Strong analytical and problem-solving abilities.
• Confidence building relationships with a variety of stakeholders.
• Good literacy, numeracy and report-writing skills.
• Educated to A Level, NVQ3, HNC standard or equivalent. Most importantly, you'll share our values of being Proud, Ambitious, Collaborative and Trustworthy, demonstrating a commitment to delivering excellent services and continuously improving outcomes for local communities.

Why Join Us?

This is an opportunity to build your experience within commissioning, quality assurance and contract management while making a genuine difference to the lives of residents. You'll work with a supportive team, gain exposure to a wide range of projects and stakeholders, and play a key role in helping shape and improve vital services across the county.

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

Other information

For more information about this role, please contact Desiree Mutandwa at [email protected] address for an informal discussion.

Closing date

10th November 2026

Interview Date: TBC

Buckinghamshire Council is committed to safeguarding and promoting the welfare of children, young people and adults at risk.

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent convictions and conditional cautions

For further information on filtering please refer to Nacro guidance and the guidance published by the Ministry of Justice (see, in particular, the section titled 'Exceptions Order').

Our values

We have a set of values, which our employees have chosen, that represent what we are - Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that's why we're working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it's important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

We recognise and reward you

Hard work and success deserves recognition. That's why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/