Business Specialist – Verint Operations Manager

B&ce Group; Crawley; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Business Specialist to lead and provide expertise on Verint Operations Manager. This role involves ensuring business testing and operational onboarding while working closely with project teams and stakeholders. You will be at the forefront of understanding changes within the business and regulatory landscape, ensuring compliance and effective change delivery. Join a diverse and flexible workplace committed to fairness and exceptional service, where your contributions will help shape a better future for all members. If you are passionate about making a difference and possess strong project management skills, this opportunity is for you.

Benefits

Generous pension contributions

Real living wage

25 days annual leave plus birthday off

Onsite Parking

Income protection and critical illness cover

Work from abroad policy

Employee healthcare

Learning & development opportunities

Travel season ticket loans

Onsite gym

Qualifications

• Excellent understanding of Verint Operations Manager and its capabilities.
• Proven project SME experience and business requirements signing off.

Responsibilities

• Lead and provide expertise on Verint Operations Manager.
• Ensure deliverables meet business and regulatory requirements.
• Conduct business testing and operational onboarding.

Skills

Verint Operations Manager

Project Management

Business Analysis

Education

Relevant Professional Qualifications

Job description

Job Details: Business Specialist – Verint Operations Manager

Full details of the job.

Vacancy Name: Business Specialist – Verint Operations Manager

Vacancy No: VN1678

Employment Type: Full-Time

Primary Work Location: People's Partnership - HQ

Description: About People’s Partnership:
At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fueled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.

What you'll be doing:

You will lead, understand and provide subject matter expertise and experience on Verint Operations Manager. Responsible for business testing, operational onboarding and post migration support.

Working closely within project teams and with stakeholders across the business, ensuring all deliverables meet, and continue to meet, business and regulatory requirements.

Understand and keep abreast of changes within the change portfolio, business operation and regulatory landscape, to ensure that the effects on business requirements are understood and incorporated into change delivery programmes.

1. Project lead for your specialist area including being the point of contact to approve change within the subject area.
2. BAU escalation on Verint enquiries, analysis and troubleshooting.
3. Work with the Continuous Improvement team in providing subject matter analysis.

What we’re looking for:

1. Excellent understanding of Verint Operations Manager and its capabilities.
2. Proven project SME experience.
3. Excellent understanding in your subject area.
4. Proven experience in providing and signing off business requirements.

What you can expect from us:

• Generous pension contributions with an employer contribution of up to 14%.
• Real living wage.
• 25 days starting annual leave allowance (rising with service) plus your birthday off.
• Onsite Parking (in Crawley offices).
• Income protection, critical illness cover & death in service insurance.
• Work from abroad policy for all levels.
• Employee healthcare.
• Parental and adoption leave.
• Learning & development opportunities, paid for professional qualifications and study support.
• Travel season ticket loans.
• Subsidised restaurant in our Crawley office.
• Volunteering days and charity payroll giving.
• Onsite gym.
• Ride-to-Work scheme.
• Social clubs and events.

You can learn more about how we support our employees on our website.

Disability Statement:
People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.