Business Services Manager

The Wildlife Trusts; Peterborough; Sur place; GBP 42 000 - 62 000; Plein temps

Résumé du poste

The Wildlife Trusts is seeking a Business Services Manager to translate our 2030 Strategy into actionable delivery across the federation. You will connect strategy with services and operations, driving improved service performance and measurable benefits for local communities.

You will collaborate with Trusts, service owners and delivery teams to streamline processes, track engagement and impact, and foster practical change across multiple stakeholders in this diverse, mission-driven charity.

Qualifications

• Proven account management skills.
• Experience across strategy, services and delivery in complex federated environments.
• Motivated by turning strategy into action and improving operating models.
• Experience in service design, service performance, organisational improvement or portfolio level working.

Responsabilités

• Translate 2030 Strategy into operational reality across The Wildlife Trusts federation.
• Act as a connector between strategy, services and delivery; improve service performance and impact measurement.
• Support Wildlife Trusts to access and engage with services, tracking uptake and engagement.
• Collaborate with service owners and delivery teams to reduce friction and improve outcomes.
• Identify opportunities to join up activity across teams and services.

Connaissances

Account management

Stakeholder engagement

Service design

Operations management

Description du poste

Permanent, Full Time (35 hours per week)

Office facilities are available (Tuesday to Thursday) at our Newark office at The Kiln, Waterside, Mather Road, Newark, NG24 1WT for those within easy travelling distance.

Closing date for applications: 8 November 2026

First interview: 24 & 25 November 2026 (Online)

Second interview: 1 December 2026 (Online)

About Us

The Wildlife Trusts are a grassroots movement of people from a wide range of backgrounds and all walks of life, who believe that we need nature and nature needs us. We have more than 945,000 members, over 33,000 volunteers, 4,100 staff and 600 trustees. There are 46 individual Wildlife Trusts, each of which is a place-based independent charity with its own legal identity, formed by groups of people getting together and working with others to make a positive difference to wildlife and future generations, starting where they live and work.

Every Wildlife Trust is part of The Wildlife Trusts federation and a corporate member of the Royal Society of Wildlife Trusts, a registered charity in its own right founded in 1912 and one of the founding members of IUCN – the International Union for the Conservation of Nature. Taken together this federation of 47 charities is known as The Wildlife Trusts.

The next few years will be critical in determining what kind of world we all live in. We need to urgently reverse the loss of wildlife and put nature into recovery at scale if we are to prevent climate and ecological disaster. We recognise that this will require big, bold changes in the way The Wildlife Trusts work, not least in how we mobilise others and support them to organise within their own communities.

About You

As Business Services Manager, you will play a key role in translating 2030 Strategy into operational reality across the Wildlife Trusts federation. You will work with Trusts to support the transition from strategic intent to practical delivery, helping them adopt an improved operating model while respecting local context.

You will act as a connector between strategy, services and delivery; supporting Wildlife Trusts to access and engage with services more easily, tracking needs and uptake, and working closely with service owners and delivery teams to improve service performance, benefits realisation and impact measurement.

As Business Services Manager, you will be pragmatic and collaborative with experience working across strategy, services and delivery in complex, federated or multi stakeholder environments. You will be motivated by helping organisations turn strategy into action, supporting improvement in operating models and ways of working.

You will have proven account management skills and be comfortable working directly with a range of stakeholders, including Wildlife Trust leaders, service owners and delivery teams, and be able to adapt your approach to different contexts. You will have excellent problem solving skills, using insight and evidence to identify gaps, recommend solutions and support practical change.

You will bring experience in service design, service performance, organisational improvement or portfolio level working, with the ability to track engagement, performance and benefits in a clear and meaningful way. You will be confident selling services internally and able to spot opportunities to join up activity across teams and services to reduce friction and improve outcomes.

If you are a relationship focused, delivery oriented professional with a passion for improving organisational capability and making services work better for people, we encourage you to apply.

Our Culture

At RSWT, people are at the heart of everything we do, we are committed to promoting positive wellbeing, supporting our colleagues to grow, make a meaningful contribution and help deliver greater impact for nature, climate and communities. Through learning, development and collaboration, we aim to foster an inclusive, supportive and values-led culture where colleagues feel confident to share ideas, contribute their perspectives, challenge constructively and learn from experience. We are committed to providing a safe, respectful and inclusive environment and maintain a zero-tolerance policy towards any form of discrimination, harassment (including sexual harassment) or abuse. This extends to all interactions with our employees by third parties, including clients, contractors, suppliers and visitors.

We encourage everyone to bring their authentic selves to work and to feel comfortable and confident in their working environment. Whether working from home, in the office, outdoors or in the community with key stakeholders, we trust colleagues to use their judgement and managers’ guidance to dress appropriately reflecting our values and professionalism.

Learning and Development

At RSWT, we believe that learning and development are essential to helping people thrive, grow and make a real impact. From a supportive induction that helps you feel welcomed from day one, to formal qualifications, mentoring opportunities and access to high-quality learning from across The Wildlife Trusts, we’ll support your development in a way which works best for you. You can explore new skills through our learning platform - WildLearn, join colleagues from across the federation through Wild About Learning external training, take part in Communities of Practice or stretch yourself through cross-team projects and new challenges. We’ll also support you to share your expertise and build connections with colleagues from across the Federation. Whether you learn best through training, collaboration, hands‑on experience or by developing others, you’ll find a wide range of opportunities to grow your knowledge, share your skills and build your confidence.

Safeguarding

Royal Society of Wildlife Trusts take our Safeguarding responsibilities extremely seriously and are committed to safeguarding and promoting the welfare of children and adults at risk. Please click here to read our commitment statement. For applicable roles, applicants must be willing to undergo checks with past employers and Disclosure and Barring Service checks at the eligible level. The Wildlife Trusts embrace passion, respect, trust, integrity, pragmatic activism, and strength in diversity. We are passionate in promoting our aims, and we pride ourselves on being inclusive. We strongly encourage applications from people who are underrepresented within our sector, including those from minority backgrounds and people with disabilities. We are committed to creating a movement that recognises and truly values individual differences and identities.

Disability Confident Scheme

At Royal Society of Wildlife Trusts we are committed to fostering an inclusive, equitable, and welcoming recruitment experience for all applicants. Applicants with disabilities will be considered for the next stage of the selection process should they meet all the minimum criteria for the role outlined in the person specification detailed as essential criteria in the recruitment pack. As part of our Disability Confident Scheme, RSWT offers an interview to a fair and proportionate number of applicants with disabilities and therefore not all applicants with disabilities would be entitled to an interview as they must still satisfy the minimum requirements for the job. This commitment is designed to help reduce barriers and promote equal opportunity. We actively work to remove barriers throughout the recruitment journey and are dedicated to creating an accessible and supportive recruitment experience by offering reasonable adjustments at every stage of the recruitment process, as well as within the workplace. If you would benefit from any adjustments to support you during your application or interview process, please let us know and we will be pleased to put the appropriate support in place.

Levelling the Field Pledge

Royal Society of Wildlife Trusts are committed to increasing the diversity of its staff through its Levelling the Field recruitment pledge. We strive to ensure a fair and welcoming recruitment process for all applicants, encouraging those from ethnic minority backgrounds to apply. Our pledge underlines our determination to foster diversity and equal opportunities within our organisation. We particularly encourage applications from people who are underrepresented within our sector. Applicants from ethnic minority backgrounds, will be considered for the next stage of the selection process should they meet all the minimum criteria for the role outlined in the person specification detailed as essential criteria in the recruitment pack. RSWT offers an interview to a fair and proportionate number of applicants of ethnic minority background and therefore not all applicants of ethnic minority would be entitled to an interview.

Use of AI

Please be aware we may not accept applications if we have reason to believe they have been wholly produced using generative AI tools.