Business Services Manager

The Wildlife Trusts; East Midlands; Remote; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Office facilities

Hybrid/remote work

Job summary

The Wildlife Trusts is hiring a Business Services Manager to translate the 2030 Strategy into practical delivery across the federation. You will collaborate with Trusts to implement improvements in operating models, balancing central services with local context.

In this predominantly home-based role with occasional UK travel, you will manage service design, performance tracking and benefits realisation, while engaging with leaders and delivery teams to drive impact and reduce friction across

Qualifications

• Proven account management skills.
• Experience across strategy, services and delivery in federated environments.
• Strong problem solving and analytical abilities.

Responsibilities

• Translate 2030 Strategy into operational reality across the federation.
• Collaborate with Trusts to adopt an improved operating model while respecting local context.
• Track engagement, performance and benefits in a clear, meaningful way.

Skills

Account management

Stakeholder engagement

Service design

Performance measurement

Portfolio management

Job description

Predominantly home-based with occasional travel to locations across the UK/Newark office

up to £45,000 per annum

Permanent, Full Time (35 hours per week)

Office facilities are available (Tuesday to Thursday) at our Newark office at The Kiln, Waterside, Mather Road, Newark, NG24 1WT for those within easy travelling distance.

Closing date for applications: 8 November 2026

First interview: 24 & 25 November 2026 (Online)

Second interview: 1 December 2026 (Online)

About Us

The Wildlife Trusts are a grassroots movement of people from a wide range of backgrounds and all walks of life, who believe that we need nature and nature needs us. We have more than 945,000 members, over 33,000 volunteers, 4,100 staff and 600 trustees. There are 46 individual Wildlife Trusts, each of which is a place-based independent charity with its own legal identity, formed by groups of people getting together and working with others to make a positive difference to wildlife and future generations, starting where they live and work.

Every Wildlife Trust is part of The Wildlife Trusts federation and a corporate member of the Royal Society of Wildlife Trusts, a registered charity in its own right founded in 1912 and one of the founding members of IUCN – the International Union for the Conservation of Nature. Taken together this federation of 47 charities is known as The Wildlife Trusts.

The next few years will be critical in determining what kind of world we all live in. We need to urgently reverse the loss of wildlife and put nature into recovery at scale if we are to prevent climate and ecological disaster. We recognise that this will require big, bold changes in the way The Wildlife Trusts work, not least in how we mobilise others and support them to organise within their own communities.

About You

As Business Services Manager, you will play a key role in translating 2030 Strategy into operational reality across the Wildlife Trusts federation. You will work with Trusts to support the transition from strategic intent to practical delivery, helping them adopt an improved operating model while respecting local context.

You will act as a connector between strategy, services and delivery; supporting Wildlife Trusts to access and engage with services more easily, tracking needs and uptake, and working closely with service owners and delivery teams to improve service performance, benefits realisation and impact measurement.

As Business Services Manager, you will be pragmatic and collaborative with experience working across strategy, services and delivery in complex, federated or multi stakeholder environments. You will be motivated by helping organisations turn strategy into action, supporting improvement in operating models and ways of working.

You will have proven account management skills and be comfortable working directly with a range of stakeholders, including Wildlife Trust leaders, service owners and delivery teams, and be able to adapt your approach to different contexts. You will have excellent problem solving skills, using insight and evidence to identify gaps, recommend solutions and support practical change.

You will bring experience in service design, service performance, organisational improvement or portfolio level working, with the ability to track engagement, performance and benefits in a clear and meaningful way. You will be confident selling services internally and able to spot opportunities to join up activity across teams and services to reduce friction and improve outcomes.

If you are a relationship focused, delivery oriented professional with a passion for improving organisational capability and making services work better for people, we encourage you to apply.

Our Culture

At RSWT, people are at the heart of everything we do, we are committed to promoting positive wellbeing, supporting our colleagues to grow, make a meaningful contribution and help deliver greater impact for nature, climate and communities. Through learning, development and collaboration, we aim to foster an inclusive, supportive and values-led culture where colleagues feel confident to share ideas, contribute their perspectives, challenge constructively and learn from experience. We are committed to providing a safe, respectful and inclusive environment and maintain a zero-tolerance policy towards any form of discrimination, harassment (including sexual harassment) or abuse. This extends to all interactions with our employees by third parties, including clients, contractors, suppliers and visitors.

We encourage everyone to bring their authentic selves to work and to feel comfortable and confident in their working environment. Whether working from home, in the office, outdoors or in the community with key stakeholders, we trust colleagues to use their judgement and managers’ guidance to dress appropriately reflecting our values and professionalism.

Disability Confident Scheme

At Royal Society of Wildlife Trusts we are committed to fostering an inclusive, equitable, and welcoming recruitment experience for all applicants. Applicants with disabilities will be considered for the next stage of the selection process should they meet all the minimum criteria for the role outlined in the person specification detailed as essential criteria in the recruitment pack. As part of our Disability Confident Scheme, RSWT offers an interview to a fair and proportionate number of applicants with disabilities and therefore not all applicants with disabilities would be entitled to an interview as they must still satisfy the minimum requirements for the job. This commitment is designed to help reduce barriers and promote equal opportunity. We actively work to remove barriers throughout the recruitment journey and are dedicated to creating an accessible and supportive recruitment experience by offering reasonable adjustments at every stage of the recruitment process, as well as within the workplace. If you would benefit from any adjustments to support you during your application or interview process, please let us know and we will be pleased to put the appropriate support in place.

Use of AI

Please be aware we may not accept applications if we have reason to believe they have been wholly produced using generative AI tools.