Business Services Administrator - South Shields

Northumbria Police; South Tyneside; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Annual leave 26 days

Bank holidays

Car lease scheme

Flexi time

Pension scheme

Private healthcare

Blue Light Card

Staff discounts

Job summary

Northumbria Police is seeking a Business Services Administrator for the South Shields area. The role supports the Business Services team with admin, records management and stakeholder liaison, based at Millbank, South Shields.

The successful candidate will work 37 hours per week, Monday to Friday, with a 12-month fixed term contract. Travel between sites may be required to provide cover as needed.

Qualifications

• Experience in general administrative support and customer service.
• Ability to engage with internal and external stakeholders.
• Good written and verbal communication in English.

Responsibilities

• Provide general queries support to colleagues and stakeholders.
• Log information accurately in computer systems and databases.
• Maintain records (digital and paper) and perform clerical tasks.
• Open and sort mail and emails, routing as needed.
• Handle items and information in line with Health & Safety guidelines.
• Draft correspondence and reports to support senior management.
• Provide Facility Management services to stakeholders.

Skills

Customer service

Interpersonal skills

Communication skills

Team player

Problem solving

Tools

Computer system

Job description

Business Services Administrator - South Shields

Salary: Band 3, £26,154

Location: Millbank, South Shields

Although South Shields based must have the ability to travel independently to Southwick, Houghton and Follingsby Park to provide cover, where required.

Hours: 37 hours per week Monday - Friday 8am - 4pm

Contract: 12 month secondment / fixed term contract

Working for #TeamNP

Our purpose at Team NP is simple: to keep people safe and to fight crime. But it takes more than officers alone to do the job – and that’s where our 2,000-strong team of police staff and 200 volunteers come in.

As one of the largest police forces in England we have a huge variety of departments and specialisms offering you endless opportunities. From mentoring and coaching schemes and online soft skills courses to leadership development programmes; we’ll give you the support, training and time to carve out the career you always wanted.

As an inclusive and a disability confident employer, we promote a culture of respect in the workplace so everyone can feel seen, heard and valued.

Whether you’re a member of staff or a volunteer, you can also expect first-rate support to manage your health and wellbeing. With year-round events, a 24/7 welfare support hotline and a leading approach to neurodiversity, our initiatives enable you to be at your best.

Above all else, here at Team NP, we can offer you a career that is so much more than just a job, it’s a chance to be part of something that really matters.

Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Business Services Department as a Business Services Administrator.

Our Business Services team keep things running smoothly for all of us here at Northumbria Police. They are a large team covering various services, including maintenance, health and safety, and supporting Front Line Policing.

What you’ll do

• Support other colleagues with general queries. This is not a purely desk-based role. The successful candidate will engage regularly with internal and external stakeholders in person, requiring strong interpersonal and communication skills.


• Using our computer system and database ensuring information is logged correctly.


• Maintain computerised and paper-based records, undertaking support and clerical functions required to internal customers.


• Open and sort all incoming postal and electronic mail via the relevant mailboxes, redirecting as appropriate, ensuring that all correspondence is dealt with promptly and efficiently.


• Handling, recording, and arranging appropriate items & information in compliance with Health & Safety guidelines.


• Undertake a range of duties including word processing, action tracking and drafting of correspondence and reports, in order to provide comprehensive support to Operational Senior Management Team.


• Providing Facility Management Services to internal and external Stakeholders

Sound interesting? For further information, and to support your application, please view the job description.

What you’ll bring

• You will be able to prioritise and organise your work without supervision.


• Able to consider and solve problems using initiative and decision-making ability.


• Strong Customer Services Skills.


• The ability to work in isolation and as part of a team


• Strong written and verbal communication skills as well as the ability to communicate at all levels.


• You will have a methodical approach to your work.

Please note that the role involves occasional manual handling tasks, including moving boxes, equipment, and other materials. Appropriate training and support will be provided.

We know it's important for you to feel that you're not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.

Interested to learn more?

For further information please contact [e-mail].

What we offer

• 26 days’ leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays (pro rata)


• NHS Fleet Solutions Car Lease Scheme


• Flexi time - allowing you to fit your working hours around your individual needs


• Enhanced maternity, shared parental and adoption leave


• Fantastic market-leading public sector pension scheme with up to 16% employer contribution


• Corporate travel schemes – local rail, bus services and metro discounts


• Access to private healthcare and eye test vouchers


• Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets


• We’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service for the times you need that additional support.


• Access to gyms in some stations


• Sports & Social Club – join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel


• Cycle to work scheme


• Opportunity to volunteer in local community

Just so you know

Our application form will help us understand how your work, education and life experience has prepared you for the role of a Business Services Administrator with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute.

The recruitment process will consist of the initial application form followed by a face to face interview.Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.

We are proud members of the Business Disability Forum, working together to improve the lives of disabled employees. As a Disability Confident Leader, we are committed to offering an interview to disabled applicants who meet the essential criteria for the role. In cases of very high application volumes, we may prioritise those who most closely meet the criteria, applying the same fair approach for all candidates.

If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter) You can get in touch with us via [e-mail] for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly.

Use of AI in Applications: At Northumbria Police, we embrace innovative technologies to enhance our recruitment process. We understand that candidates may use AI tools to assist with their applications. While AI can be a valuable resource, we encourage applicants to ensure their submissions accurately reflect their personal qualifications, experiences, and skills. Our selection process includes thorough evaluations to verify the authenticity and suitability of all applications. We value genuine and thoughtful responses that showcase your unique strengths and perspectives.

If your application is successful, we’ll ask you to complete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.

Terms of appointment

This is a fixed term role subject to a six-month probationary period.

If you are successful in your application, you will have a six-month probation period with us where you will be unable to apply for any other post advertised internally or externally.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Business Services Administrator - South Shields