Mobile Communications Technician

Northumbria Police; Newcastle upon Tyne; On-site; GBP 30,000 - 33,000; Part time

Benefits offered by this job

26 days’ leave (increasing to 30 days)

NHS Fleet Solutions Car Lease Scheme

Flexible working

Public sector pension scheme

Cycle to work

Volunteer opportunities

Job summary

Northumbria Police is seeking a Mobile Communications Technician at Ponteland Police Station to deliver and support mobile communications technologies, including handheld radios, car radios, mobile devices and related infrastructure. The role requires configuration, fault diagnosis, installations and system maintenance to keep services secure and fit for purpose.

You will provide technical advice, contribute to projects, and ensure compliance with security and operational standards while

Qualifications

• Experience configuring, troubleshooting and repairing communications equipment.
• Ability to manage IT assets and equipment records accurately.
• Strong communication and stakeholder engagement skills.

Responsibilities

• Provide specialist support for communications technology, including configuration, installation, maintenance, repair and upgrade of radios and devices.
• Manage lifecycle of Airwave terminals, ensuring devices are configured, issued, repaired and tracked.
• Configure, deploy and support smartphone devices with record-keeping through MDM systems.
• Deliver demonstrations on Airwave and smartphone equipment to maximise effectiveness.
• Maintain stock levels of communications devices to ensure responsive policing services.
• Work with technical teams to translate complex information into practical solutions.

Skills

Radio configuration

Mobile devices

Troubleshooting

IT asset management

Strong communication

Tools

Airwave terminals

Mobile device management

Job description

Salary: Band 6, £30,276 - £32,613 per annum (£15,138 - £16,306.50 pro rata) - Please note it is Northumbria Police policy to appoint at the beginning of the band.

Location: Ponteland Police Station

Hours/Contract: 18.5 hours per week, 12-month fixed term / secondment

Working for #TeamNP

Our purpose at Team NP is simple: to keep people safe and fight crime. But it takes more than police officers alone to achieve this. That's where our 2,000-strong team of police staff and 200 volunteers make a difference.

As one of England's largest police forces, we offer a diverse range of departments and specialisms, creating endless opportunities to develop your career. From mentoring and coaching schemes to leadership programmes and online learning, we'll provide the support, training and time you need to achieve your ambitions.

As a Disability Confident Employer, we're committed to creating an inclusive workplace where everyone feels respected, valued and able to thrive.

Whether you're a member of staff or a volunteer, you'll have access to excellent health and wellbeing support, including year-round wellbeing initiatives, a 24/7 welfare support hotline and a leading approach to neurodiversity.

Above all, a career with Team NP is more than just a job. It's an opportunity to be part of something that truly matters.

Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Digital Department as a Mobile Communications Technician.

As a Mobile Communications Technician you will deliver and support mobile communications technologies, including handheld and car radios, mobile devices, associated applications, and related infrastructure. The role is responsible for device configuration, fault diagnosis, installations, system maintenance, technical advice, and contributing to projects to ensure communications services remain effective, secure, and fit for purpose.

• Configure and maintain radios and mobile devices.
• Diagnose and resolve technical issues.
• Support technology refresh and deployment programmes.
• Provide technical advice to users and stakeholders.
• Maintain security, compliance, and operational standards.

What you’ll do

• Provide specialist support for communications technology, including the configuration, installation, maintenance, repair and upgrade of police radios, smartphones and associated equipment.
• Manage the full lifecycle of Airwave terminals, ensuring devices are configured, issued, repaired and accurately tracked in line with national and force policies.
• Configure, deploy and support smartphone devices, maintaining accurate records through mobile device management systems.
• Deliver guidance and demonstrations on Airwave, ANPR and smartphone equipment, helping users maximise the effectiveness of their technology.
• Maintain appropriate stock levels of communications devices and accessories to ensure a responsive and efficient service for operational policing needs.
• Experience configuring, troubleshooting and repairing communications and computer equipment, with a strong understanding of technical support and device maintenance.
• Good level of computer literacy, with the ability to accurately manage and reconcile IT assets and equipment records.
• Practical experience using tools and equipment, such as soldering irons and drills, to carry out investigations, repairs and upgrades to technical equipment.
• Excellent organisational skills, with the ability to prioritise workloads, manage multiple tasks simultaneously, meet deadlines and maintain high levels of customer service.
• Strong communication and interpersonal skills, with the ability to work effectively with technical teams and stakeholders, translate technical information into clear business language, and develop pragmatic solutions to problems.

We know it's important for you to feel that you're not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.

Interested to learn more? For further information about the role please contact Jonathan Orkney, Voice Services Manager by email at [e-mail]

What we offer

• 26 days’ leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays
• NHS Fleet Solutions Car Lease Scheme
• Enhanced maternity, shared parental and adoption leave
• Flexi time - allowing you to fit your working hours around your individual needs
• Flexible working (we are happy to discuss options such as compressed hours)
• Agile working – option to work from home, your team zone, and spaces across the force
• Fantastic market‑leading public sector pension scheme with up to 16% employer contribution
• Corporate travel schemes – local rail, bus services and metro discounts
• Access to private healthcare and eye test vouchers
• Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
• We’ve invested in extensive paid sick leave, trained mental health first aiders on‑site, an employee advice service for the times you need that additional support
• Access to gyms in some stations
• Sports & Social Club – join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel
• Cycle to work scheme
• Opportunity to volunteer in local community

Just so you know

Candidates with priority status will be given precedence for this role over other applicants.

Our application form will help us understand how your work, education and life experience has prepared you for the role of a Mobile Communications Technician with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute.

The recruitment process will consist of the initial application form followed by a face-to-face interview. Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.

We are proud members of the Business Disability Forum and a Disability Confident Leader. We are committed to offering an interview to disabled applicants who meet the essential criteria for the role. Where application volumes are exceptionally high, we may prioritise those who most closely meet the criteria, applying the same fair approach to all candidates.

If you have a disability, we can make reasonable adjustments to support you throughout the recruitment process. Please contact [e-mail] as early as possible so we can discuss your requirements.

Use of AI in Applications: AI tools may be used to support your application; however, all information provided must be an accurate reflection of your own skills, experience and qualifications. We encourage genuine responses that demonstrate your suitability for the role.

If your application is successful, we’ll ask you to complete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.

Terms of appointment

This is a fixed term role subject to a six-month probationary period.

If you are successful in your application, you will have a six-month probation period with us where you will be unable to apply for any other post advertised internally or externally.

Internal applicants should normally have completed six months in their current role. Where this requirement is not met, approval must be sought through the Careers mailbox and will be considered by the relevant policy/process owner.

Please note if you are interested in applying for this secondment opportunity, please discuss this with your Line Manager and gain agreement prior to applying.