Business Service Manager

JR United Kingdom; Portsmouth; On-site; GBP 50,000 - 56,000; Full time

Job summary

A leading organization in Counter Terrorism Policing is seeking a Business Service Manager to oversee service agreements and ensure high-quality support. The role involves collaboration with internal teams and third-party vendors, focusing on service level management and operational excellence. This is a unique opportunity to contribute to national safety while enjoying a competitive salary and benefits.

Benefits

Civil Service Pension

Career Development Opportunities

Qualifications

• Experience with ITIL service management processes.
• Comfortable making decisions in a busy service environment.

Responsibilities

• Manage service level agreements and operational agreements.
• Monitor and manage services, produce management reports.

Skills

Communication

Relationship Building

Decision Making

Tools

ITIL

Cisco

Microsoft Technologies

Infrastructure Monitoring Tools

Job description

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Business Service Manager, Portsmouth, Hampshire

Client: Reed - UNLIMITED

Location: Portsmouth, Hampshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

6

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Business Service Manager - Technology CSC - Counter Terrorism Policing HQ

Salary: Starting at £53,459, including allowances totaling £2,928. Breakdown: £50,531 basic salary (increasing annually up to £55,103), location allowance of £1,928, and a non-pensionable allowance of £1,000.

Location: Birmingham

Counter Terrorism Policing (CTP) relies on high-performing individuals. As a Business Service Manager, you will manage service level agreements, operational agreements, and underpinning contracts to ensure high-quality services supporting CTP's mission to keep the country safe. Join our team to help protect the UK.

You will work at the Customer Service Centre (CSC), providing national IT services for CTP, collaborating with internal teams and third-party vendors to ensure service level agreements are met.

Your daily tasks include monitoring and managing services, producing management reports, tracking service levels, conducting service reviews, and liaising with stakeholders to identify improvements.

Required experience includes ITIL service management processes such as Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management. You should be comfortable making decisions in a busy service environment.

Technical knowledge should include IT hardware, Cisco and Microsoft technologies, data centre management, and infrastructure monitoring tools. Strong communication and relationship-building skills are essential.

We value diversity and are committed to recruiting individuals who reflect the communities we serve.

Benefits include a competitive salary, Civil Service pension, and opportunities for career development. This is an excellent opportunity for progression.

How to apply

Click the "apply now" button below to start your application. Submit a comprehensive CV, a Personal Statement explaining your interest and suitability, and an online application form. Save documents as PDF or Word, labeled appropriately.

Application deadline: 23:55 on 27th May 2025.

The Met is committed to diversity, equity, and inclusion. We encourage applications from all backgrounds, especially from disabled people, ethnic minorities, and women. We are a Disability Confident employer and will make reasonable adjustments during recruitment to support disabled applicants.