Business Resources Officer

Lewisham Youth Service; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Local Government Pension scheme

Flexible working

Season ticket and bicycle loans

Staff discounts

Job summary

Lewisham Council is hiring for a full-time officer to support Adult Learning Lewisham’s Business Resources team at the Brockley Rise Centre in London. The role involves front-of-house duties, learner enrollment, fee collection, and maintaining administrative processes.

The successful candidate will have experience with Microsoft Office and databases, strong data analysis skills, and a welcoming, professional approach to visitors.

Qualifications

• Experience using Microsoft Office applications and database systems.
• Good analytical skills for information management and data use.
• Strong customer service and front-desk handling abilities.
• Commitment to inclusivity and equality of opportunity in service delivery.

Responsibilities

• Manage reception and front counter face to face, at the Brockley Rise Centre.
• Enroll new and existing learners at the counter and over the phone.
• Collect course fees and assist with administrative tasks.
• Set up and maintain office processes and data management workflows.

Skills

MS Office

Data analysis

Customer service

Reception duties

Tools

Database systems

Job description

Brockley Rise Centre, 2 Brockley Rise, London, SE23 1PR, United Kingdom

Job Info

• Job Identification 2250
• Job Category Officer
• Job Schedule Full time

Job Description

Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!

We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.

Introduction

• We would like to see experience of proficient use of Microsoft Office applications and of using database systems along with good analytical skills in the area of information management and use of data.
• To complete requests for reconciliation of data ensuring they are completed promptly and accurately as required.
• To provide a warm welcome for visitors to the centre, dealing with all enquiries in a professional and efficient manner.
• To adhere to Adult Learning Lewisham’s positive commitment to inclusivity and equal opportunities for all users at all times.

What’s the role

To support Adult Learning’s Business Resources team involving managing reception and front counter face to face, enrolling new and existing learners at the counter and over the phone, collecting course fees as well as setting up and maintaining office administrative working processes.

This role is Full time - 35 hours per week

What’s in it for you?

Excellent training and development opportunities, plus a range of benefits including:

• Local Government Pension scheme
• Flexible working and family friendly policies
• Season ticket and bicycle loans
• A range of staff discounts including local subsidised gym memberships
• Supportive staff networks

What we’re looking for

The successful candidate must be confident in their own abilities to deal with immediate problems along with great interpersonal skills.

Experience in dealing with data and analysis of information as well as discretion when dealing with confidential information is key.

Applicants will need to demonstrate experience of organised administrative work or in a customer services role using and updating administrative systems and processes.

Location

Working primarily at our Brockley Rise Centre, 2 Brockley Rise, London, SE23 1PR. There will also be requirements to work from other centres to complete training or cover leave.

Special conditions

• Willingness to undertake First Aid training

Diversity

Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply

N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.