Business Resilience Lead

Softcat plc; Marlow, Manchester; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Pension

Share incentive plan

Life Assurance

Holiday

Trips

Vouchers

Partner/family Benefits

Maternity, Paternity and Adoption

Job summary

Softcat plc in the UK is hiring a Business Resilience Lead to drive resilience across the organisation, embedding continuity, crisis management and recovery planning.

The role collaborates with stakeholders across business and technology to strengthen incident response, maintain ISO 22301 alignment, and improve the BCMS. A practical, hands-on leader who can influence at all levels is sought.

Qualifications

• Experience in Business Continuity, Operational Resilience or Crisis Management.
• Strong experience with BIAs, recovery planning and resilience frameworks.
• Experience developing and improving a BCMS, ideally aligned to ISO 22301.
• Ability to influence, engage and challenge stakeholders at all levels.
• Experience leading resilience programs and managing multiple priorities.
• Hands-on approach with strong problem-solving skills.

Responsibilities

• Leading and improving Softcat's Business Resilience capability.
• Defining and evolving our Minimum Viable Company (MVC).
• Maintaining and enhancing our BCMS and ISO 22301 certification.
• Developing and testing crisis management and recovery plans.
• Embedding resilience into business change and strategic initiatives.
• Driving resilience improvements across people, process, operations, technology and suppliers.

Skills

Business Continuity

Operational Resilience

Crisis Management

BIAs

Recovery Planning

ISO 22301

Stakeholder Influence

Program Leadership

Problem Solving

Job description

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Business Resilience Lead

Marlow or Manchester | Hybrid Working

Would you like to help shape the future resilience of one of the UK's leading technology solutions businesses?

At Softcat, resilience is critical to ensuring we can continue delivering for our customers, colleagues and partners when disruption occurs. As we continue to grow, we're investing in our resilience capability across business continuity, crisis management, recovery planning and organisational resilience.

We're looking for a Business Resilience Lead to drive this agenda forward, helping us build a resilient organization that can respond, adapt and recover whilst supporting our long-term strategic ambitions.

Success. The Softcat Way.

Softcat is a leading UK technology solutions business and a place where talented people can thrive. We believe that success comes from empowering people, embracing innovation and creating a culture where everyone can make an impact.

Your Role

As our Business Resilience Lead, you'll play a key role in shaping and embedding resilience across the organization. Working collaboratively with stakeholders across the business and technology teams, you'll help strengthen our ability to manage disruption, protect critical services and continuously improve our recovery capabilities.

You'll be responsible for:

• Leading and improving Softcat's Business Resilience capability.
• Defining and evolving our Minimum Viable Company (MVC).
• Maintaining and enhancing our BCMS and ISO 22301 certification.
• Developing and testing crisis management and recovery plans.
• Embedding resilience into business change and strategic initiatives.
• Driving resilience improvements across people, process, operations, technology and suppliers.

We'd love you to have:

• Experience in Business Continuity, Operational Resilience or Crisis Management.
• Strong experience with BIAs, recovery planning and resilience frameworks.
• Experience developing and improving a BCMS, ideally aligned to ISO 22301.
• The ability to influence, engage and challenge stakeholders at all levels.
• Experience leading resilience programs and managing multiple priorities.
• A practical, hands‑on approach with strong problem‑solving skills.

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working – 3 days in the office and 2 days working from home.
• Working flexible hours – flexing the times you start and finish during the day.
• Flexibility around school pick‑up and drop‑offs.

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realize your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/.

We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:

Benefits

• Pension
• Share incentive plan
• Life Assurance
• Holiday
• Trips
• Vouchers
• Partner/family Benefits
• Maternity, Paternity and Adoption support