Business Relationship Manager

inspiring vet care; East Midlands; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Competitive salary

6.6 weeks holiday including bank

Healthcare cash plan

Enhanced family leave and pay

Pension scheme

Cycle to Work and Green Car schemes

Retail discounts and pet care

Job summary

Pride Veterinary Referrals, the UK’s leading small animal referral hospital, is seeking a Business Relationship Manager to join the Referrals leadership team. You will analyse client and referring vet feedback to identify service improvements and work with clinical teams to enhance client and referrer communications.

This role focuses on managing stakeholder relationships, handling queries and complaints, organising CPD events, and using data to drive referral patterns and growth.

Qualifications

• Clinical background in a referral setting with strong relationship-building skills.
• Proven experience handling complaints and resolving issues.
• Ability to create engaging social media content to promote services.
• Organised with capability to plan and run engagement events.
• Analytical mindset using data to demonstrate impact.

Responsibilities

• Take lead on marketing activity including social media content and newsletters.
• Arrange and support external and internal CPD events for referring vets.
• Collaborate with relation management colleagues to share best practice and drive improvement.
• Maintain strong relationships with hospital colleagues and refer vet feedback.
• Utilise systems to analyse referral patterns, seasonality, trends and inform decisions.

Skills

Relationship management

Communication skills

Complaint handling

Data analysis

Stakeholder engagement

Tools

CRM systems

Job description

Pride Veterinary Referrals are welcoming applications for a Business Relationship Manager to join their team

Pride Veterinary Referrals serves as the small animal referral hospital for the Scarsdale Veterinary Group, a multi-species practice with over 300 employees across 9 sites in the Midlands.

As a Business Relationship Manager you will be working closely with the Referrals leadership team to analyse client and referring vet feedback and using this to identify and implement service improvements with the support of the leadership team.

You will be working with the clinical teams to improve communications with clients and referring vets, carrying out client complaint investigations whilst liaising with management to achieve a satisfactory resolution.

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

How You’ll Make a Difference

You’ll act as an ambassador for your practice, managing stakeholder relationships, handling queries and complaints, and working closely with internal teams to strengthen partnerships and support the delivery of outstanding patient and client care.

Working Pattern

This role will be working 38 Hours over 4 or 5 days

Key Responsibilities

• Taking lead on all marketing activity including social media content and newsletters
• Arrange and Support external and internal CPD events for referring vets
• Work with other relationship management colleagues across the division to share best practice, adopt new ideas and drive wider improvement initiatives
• Maintain strong collaborative relationships with colleagues within the hospital, ensuring any feedback from referring vets is managed pragmatically, and ideas are shared both ways on how the referral process can be improved.
• Utilise new and existing systems to determine referral patterns, seasonality, emergency and urgent trends and other business intelligence that informs our decision making

You Might Be a Great Fit If...

You have a clinical background with significant experience in a referral setting with strong relationship building skills. You'll bring;

• Strong communication and interpersonal skills, with the ability to manage complex relationships
• Experience handling complaints, resolving issues and managing challenging conversations ensuring the appropriate follow up that means we deliver on our promises.
• You will be confident in the use of social media and can create content that generates interest in the hospital and our services.
• You will be well organised and structured in your approach, with the ability to organise engagement events ranging from informal lunch and learns to large scale CPD events.
• You will have an analytical approach, with the ability to use data to demonstrate the impact of our work on engagement in terms of caseload growth and referring vet satisfaction.
• You will have experience of managing and positively influencing others for the good of our colleagues, patients, owners and referring vets.

How We’ll Support You

At inspiring vet care, we’re committed to supporting you in a Business Relationship Manager. When you join us, you’ll benefit from:

• A relationship-focused role with responsibility for strengthening partnerships and client experience
• Clear career pathways with progression opportunities into practice management or senior leadership roles
• Ongoing learning and development to support professional and leadership growth
• A collaborative, values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• Competitive Salary
• 6.6 weeks’ holiday including bank holidays
• Healthcare cash plan
• Enhanced family leave and pay across maternity, paternity, adoption and surrogacy
• Pension scheme
• Cycle to Work and Green Car schemes (eligibility applies)
• Retail discounts and cashback offers
• Reduced-cost veterinary care for your own pets

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

Salary up to £40,000 Per Anum