Business Rates Accounts & Recovery Specialist

ESSENTIAL EMPLOYMENT LTD; Greater London; On-site; GBP 24,000 - 34,000; Full time

Job summary

ESSENTIAL EMPLOYMENT LTD is seeking a Business Rates Customer Accounts Officer in North West London to administer and recover Business Rates accounts, support NEC3/NEC4 contract frameworks, and manage customer inquiries with a focus on accurate billing and timely collection.

The role involves handling liability determinations, enforcement documentation, and direct debit promotions while coordinating with contractors and service managers to ensure contractual obligations are met.

Qualifications

• Maintain accurate Business Rates accounts and records using relevant revenues and financial management systems.
• Determine liability for Business Rates, including investigating ownership, occupation, exemptions, reliefs, and discounts.
• Process account amendments, billing adjustments, refunds, exemptions, and repayments.
• Issue bills, reminders, summonses, liability orders, and enforcement documentation in accordance with legislation and procedures.
• Promote direct debit and support customers and businesses in maintaining payment arrangements.

Responsibilities

• Manage arrears recovery in line with Business Rates legislation and organisational procedures.
• Negotiate repayment arrangements with customers and monitor compliance.
• Review cases for enforcement action including enforcement agents, insolvency proceedings, charging orders, and committal action.
• Liaise with enforcement agents, solicitors, courts, and insolvency practitioners.
• Prepare case files and supporting documentation for legal proceedings and hearings.

Skills

Customer service

Debt recovery

Contract management

Data accuracy

Stakeholder liaison

Tools

Microsoft Excel

ERP system

Job description

ESSENTIAL EMPLOYMENT LTD is seeking a Business Rates Customer Accounts Officer in North West London to administer and recover Business Rates accounts, support NEC3/NEC4 contract frameworks, and manage customer inquiries with a focus on accurate billing and timely collection.

The role involves handling liability determinations, enforcement documentation, and direct debit promotions while coordinating with contractors and service managers to ensure contractual obligations are met.