Business Rates Accounts & NEC Contract Specialist

Essential Employment; Greater London; On-site; GBP 24,000 - 34,000; Full time

Job summary

Essential Employment is seeking a Business Rates Customer Account Manager in North West London on a full-time temporary basis. The role focuses on administering and recovering Business Rates accounts and supporting NEC3/NEC4 contracts, ensuring accurate billing and compliant processes.

You will handle liability determinations, issue bills and reminders, manage arrears recovery, liaise with enforcement agents, and monitor contract performance against KPIs, delivering professional customer

Responsibilities

• Business Rates Administration: Maintain accurate Business Rates accounts and records; determine liability; process amendments and refunds; issue bills and enforcement docs; promote direct debit.
• Debt Recovery & Enforcement: Manage arrears, negotiate repayments, review for enforcement actions, liaise with enforcement agents and courts.
• NEC Contract Administration: Support NEC3/NEC4 contract administration, monitor performance, assist with changes, maintain records and audit trails.
• Customer Service: Respond to enquiries by phone/email; provide guidance on liability and billing; resolve complaints; deliver high quality service.
• Performance & Reporting: Monitor collection rates and KPIs; produce management information and reports; support process improvements.

Job description

Essential Employment is seeking a Business Rates Customer Account Manager in North West London on a full-time temporary basis. The role focuses on administering and recovering Business Rates accounts and supporting NEC3/NEC4 contracts, ensuring accurate billing and compliant processes.

You will handle liability determinations, issue bills and reminders, manage arrears recovery, liaise with enforcement agents, and monitor contract performance against KPIs, delivering professional customer