Business Quality Assessor

Get Staffed Online Recruitment Limited; Leicester; Hybrid; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Additional leave – 22 days plus bank

Company pension

Health and wellbeing programme

Sick pay

Job summary

Get Staffed Online Recruitment Limited in Leicester is seeking a Business Quality Assessor to join the team on a full-time, permanent basis. The role offers hybrid working after probation and a 35-hour week, with salary between £25,000 and £28,000 per year.

You will assess client files for regulatory compliance, support Appointed Representatives, and coach staff to improve risk ratings while maintaining accurate records and delivering compliant guidance.

Qualifications

• CeMap qualification and experience within the mortgage compliance environment
• Experience of working in a regulatory environment
• Ability to work under pressure and meet tight deadlines
• Good computer skills, including Microsoft applications

Responsibilities

• Assessment of client files to ensure compliance with regulations and company standards
• Ensure Appointed Representatives treat customers fairly and deliver good customer outcomes
• Provide compliant guidance and support to staff and Appointed Representatives
• Instruct and coach members to improve risk assessment ratings
• Accurately record findings and corrective activity

Job description

Business Quality Assessor

Leicester; Office based with hybrid working upon probation completion

Full Time, Permanent

£25000 – £28000 per annum

Our client is a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Their goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology.

Due to continued growth, they are looking to expend their case checking team at their office in Leicester.

Key Tasks

• Assessment of client files to ensure compliance with regulations and company standards.
• Ensure their Appointed Representatives are, as per FCA guidelines, always Treating Customers Fairly and delivering good customer outcomes.
• Provide compliant guidance and support to staff and Appointed Representatives.
• To instruct and coach members in order to improve risk assessment ratings.
• Accurately record any findings and corrective activity.

Experience

• Ideally our client is looking for someone with experience, with a good grounding and understanding of working on a regulatory environment.
• Experience of working under pressure, prioritising and working to tight deadlines is essential.
• It is essential that you have good computer skills, including but not limited to Microsoft applications.

Qualifications

• You will need to be CeMap qualified and have experience within the mortgage compliance environment.

Personal Qualities

• You need to have excellent verbal and written communication skills with the ability to analyse information with a view to making informed decisions.
• Ideally our client needs someone who is highly self-motivated to meet key objectives, with a real desire to provide support, with a confident and assured approach when discussing regulatory matters.

Benefits

• Additional leave – 22 days plus bank holidays as standard with the option to buy more each year
• Company pension
• Health and wellbeing programme
• Sick pay

Their normal working hours are 35 hours a week, Monday to Friday. Hybrid working will be available upon successful completion of your probation.

Remote working will be available to candidates who have their CeMap qualification and do not live within a reasonable commuting distance.

As our client is unable to sponsor you for this role, you must be eligible to work within the UK, and you will be asked to confirm this prior to any interview