Business Quality Assessor

HLPartnership; Leicester; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Company pension

Health and wellbeing programme

Sick pay

Annual leave 22 days

Job summary

HLPartnership Limited is seeking a case checking professional for our Leicester office. The role focuses on assessing client files for regulatory compliance, ensuring fair treatment of customers, and providing guidance to staff and ARs.

You will coach team members to improve risk assessments and accurately document findings and corrective actions. The ideal candidate has CeMap qualification and experience in mortgage compliance, with excellent verbal and written communication skills and strong

Qualifications

• CeMap qualification and mortgage compliance experience.
• Experience in regulatory environment.
• Ability to work under pressure and meet deadlines.
• Proficient computer skills including Microsoft applications.

Responsibilities

• Assess client files for regulatory compliance against standards.
• Ensure Appointed Representatives treat customers fairly and deliver good outcomes.
• Provide compliant guidance to staff and Appointed Representatives.
• Instruct and coach staff to improve risk assessment ratings.
• Record findings and corrective activity accurately.

Skills

Verbal communication

Written communication

Analytical mindset

Attention to detail

Education

CeMap qualification

Tools

Microsoft Office

Job description

Leicester; Office based with hybrid working upon probation completion

Full Time, Permanent

HLP is a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Our goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology.

Due to continued growth, we are looking to expend our case checking team at their office in Leicester.

Key Tasks:

• Assessment of client files to ensure compliance with regulations and company standards.
• Ensure that Appointed Representatives are, as per FCA guidelines, always Treating Customers Fairly and delivering good customer outcomes.
• Provide compliant guidance and support to staff and Appointed Representatives.
• To instruct and coach members in order to improve risk assessment ratings.
• Accurately record any findings and corrective activity.

Experience:

• Ideally we are looking for someone with experience, with a good grounding and understanding of working on a regulatory environment.
• Experience of working under pressure, prioritising and working to tight deadlines is essential.
• It is essential that you have good computer skills, including but not limited to Microsoft applications.

Qualifications:

• You will need to be CeMap qualified and have experience within the mortgage compliance environment.

Personal Qualities:

• You need to have excellent verbal and written communication skills with the ability to analyse information with a view to making informed decisions.
• You will need to be self-motivated to meet key objectives, with a real desire to provide support, with a confident and assured approach when discussing regulatory matters.
• 22 days plus bank holidays as standard with the option to buy more each year
• Company pension
• Health and wellbeing programme
• Sick pay

Our normal working hours are 35 hours a week, Monday to Friday. Hybrid working will be available upon successful completion of your probation.

Remote working will be available to candidates who have their CeMap qualification and do not live within a reasonable commuting distance.

As we are unable to sponsor you for this role, you must be eligible to work within the UK, and you will be asked to confirm this prior to any interview.