Business Process Improvement Manager

Experis Scotland; Glasgow; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Business Process Improvement Manager to lead transformative initiatives within their shared services team. This newly created role offers a unique opportunity to shape processes and drive continuous improvement across the organization. You will oversee a team of analysts, work closely with senior stakeholders, and play a pivotal role in the design and implementation of a new operating model. With executive backing for the transformation, this role promises a collaborative culture and the chance to make a significant impact on global operations. If you thrive in a dynamic environment and have a passion for process improvement, this is the perfect opportunity for you.

Qualifications

• Experience in business process improvement within a professional services environment.
• Hands-on experience in project delivery as a Business Analyst or Project Manager.

Responsibilities

• Lead process improvement initiatives using Lean and Six Sigma methodologies.
• Manage a team of 6 Analysts to ensure engagement and delivery.

Skills

Business Process Improvement

Lean Six Sigma

Project Management

Team Leadership

Stakeholder Management

Education

Lean Six Sigma Green Belt

Project Management Qualification

Job description

Business Process Improvement Manager

I’m currently working with a growing professional services firm that’s going through a major global transformation — and as part of that, they’re looking to bring in their first-ever Business Process Improvement Manager.

This is a newly created role within the shared services team, following a decision to completely redesign their service catalogue and operating model. The team will be working closely with the central transformation function to roll out new processes across multiple regions. They’ve already secured buy-in, and now they need someone to help lead delivery on the ground.

The Role

This is a great opportunity for someone who enjoys a mix of strategic thinking and hands-on delivery. You'll be responsible for overseeing a small team (6 direct reports) of Business Analysts and Process Analysts, and you’ll be key in embedding continuous improvement principles across the business.

You’ll work across functions, with exposure to senior stakeholders, and play a key role in designing and implementing services that genuinely make a difference to how the business operates.

What You’ll Be Doing

• Leading process improvement initiatives across the business using Lean, Six Sigma or similar methodologies (Green Belt+ ideal)
• Delivering change projects end-to-end — this could include work-stream leadership, BA and PM responsibilities, or supporting the wider transformation team
• Managing and developing a team of 6 Analysts — ensuring they’re engaged, supported, and delivering
• Supporting the design and roll-out of a new global Target Operating Model
• Partnering with senior stakeholders to embed new processes and drive adoption
• Helping to shape and redesign core services to better support business needs

What We’re Looking For

• Strong background in business process improvement within a professional or corporate services environment
• Lean Six Sigma Green Belt (or higher) or equivalent CI qualification
• Hands-on experience delivering projects — this might be as a Business Analyst, Project Manager, PMO, or similar
• Confident people manager with experience leading small to medium-sized teams
• Comfortable working with senior stakeholders and influencing at a senior level
• A good understanding of service design and operating model development

Why It’s a Great Role

• It’s a blank sheet — you’ll have the freedom to shape the role and the function from day one
• The transformation has full exec backing and is already underway, so you’ll be joining at just the right time
• Genuinely collaborative, down-to-earth culture with a big focus on continuous improvement
• Opportunity to make a visible impact on global operations