Business Process Analyst: Drive Process & Systems

LeMieux; Romsey; On-site; GBP 45,000 - 60,000; Full time

Job summary

LeMieux, the UK’s leading equestrian and lifestyle brand, seeks a Business Process Analyst to document current processes and design scalable future ways of working. You’ll identify bottlenecks, gather requirements, and support ERP/PIM/CRM system enhancements across Akeneo, Business Central, Magento and Canto.

You will collaborate with Design, Operations, Finance and Ecommerce teams to optimise data flows, improve data quality and drive measurable process performance using KPIs.

Qualifications

• Experience in business analysis, process analysis, business transformation, systems implementation, project delivery or a similar role.
• Proven track record analysing, documenting and improving business processes.
• Strong analytical and problem-solving skills, with the ability to identify root causes rather than simply address symptoms.
• Experience gathering, documenting and validating business requirements.
• Confident working across different teams to understand processes, requirements and business challenges.
• Strong organisational skills, with the ability to manage multiple requirements, projects and priorities.
• Comfortable working with business systems and understanding how processes, data and technology interact.
• Good communication skills, with the ability to facilitate discussions and explain complex processes clearly to non-technical stakeholders.
• Experience with ERP, PIM, DAM, CRM, ecommerce or PLM systems (e.g. Akeneo, Business Central, Magento or Canto) is a plus.

Responsibilities

• Analyse and document current-state (As-Is) business processes and design practical, scalable future-state (To-Be) ways of working.
• Identify inefficiencies, bottlenecks and manual workarounds, and recommend improvements that address root causes rather than symptoms.
• Gather, document and validate business requirements for process and system improvements.
• Support system implementation, integration and optimisation projects, including workshops, solution design, testing and UAT.
• Work closely with core business systems – including Akeneo/PIM, Business Central, Magento/ecommerce and Canto/DAM – to understand how processes and data flow between platforms.
• Identify where poor processes contribute to data quality issues, and work with data owners to improve how business data is created and maintained.
• Use operational data and KPIs to identify improvement opportunities and measure process performance.
• Build strong working relationships across Design, Garment Tech, Product, Operations, Finance, Commercial, Ecommerce and Customer Service, facilitating workshops to understand how processes work in practice.
• Act as a link between business teams, Business Transformation, ERP Product and technology teams, communicating changes clearly to technical and non-technical stakeholders.

Skills

Business analysis

Process analysis

Data-driven decision making

Stakeholder facilitation

Requirements gathering

Cross-functional collaboration

Project delivery

Problem solving

Analytical thinking

Tools

ERP systems

PIM

DAM

CRM

ecommerce platforms

Akeneo

Business Central

Magento

Canto

Job description

LeMieux, the UK’s leading equestrian and lifestyle brand, seeks a Business Process Analyst to document current processes and design scalable future ways of working. You’ll identify bottlenecks, gather requirements, and support ERP/PIM/CRM system enhancements across Akeneo, Business Central, Magento and Canto.

You will collaborate with Design, Operations, Finance and Ecommerce teams to optimise data flows, improve data quality and drive measurable process performance using KPIs.