Business Process Analyst

JR United Kingdom; Windsor; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in innovative products is seeking a Business Process Analyst to support projects across stakeholders. The role includes managing Digital Marketing change requests, collaborating with IT, documenting processes, and improving operations, requiring 5 years of experience and expertise in SAP and Salesforce.

Qualifications

• A minimum of 5 years of proven experience as a business analyst.
• Experience in SAP and Salesforce essential.
• Skilled at capturing business requirements and creating user stories.

Responsibilities

• Manage the roadmap of change requests in the Digital Marketing scope.
• Facilitate discussions in workshops and obtain business feedback.
• Coordinate and manage User Acceptance Testing (UAT) effort with IT.

Skills

Communication

Process Design

Analytical Approach

Application Testing

Collaboration

Tools

SAP

Salesforce

CRM Products

Job description

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Our client a world leader in powerful brands, innovative products with an exceptional team and award winning customer service are looking for a Business Process analyst to support business projects and initiatives across the stakeholders ideally you will have an understanding of Digital Marketing.

• Manage the roadmap of change requests in the Digital Marketing scope
• Work with the business to produce clear and well documented business requirements, process and data flow diagrams and key user guides.
• Work with relevant business stakeholders to understand and define the as-is and to-be end-to-end business processes and requirements
• Analyse the impact of the proposed solutions across the end to end process, ensuring the proposed solutions and processes are optimised and well controlled
• Facilitate discussions in workshops, obtain business feedback and translate the feed-back into business requirements for the development team
• Work with different technical teams in IT to identify the best technological solutions for the Digital Marketing teams
• Develop integration & user acceptance test scripts to ensure all business requirements are appropriately tested
• Review test results to ensure they correspond to the expectations and requirements of the business
• Coordinate and manage User Acceptance Testing (UAT) effort with IT and our key users
• Produce documentation to support key user training
• Identify opportunities for process improvement and make recommendations – through process reviews, or data analysis

You will be to supporting Digital Marketing Team, working closely with other Business Analysts in the department to ensure impact on other process areas are well considered.

WHAT YOU’LL NEED:

• A minimum of 5 years of proven experience as a business analyst
• Experience and knowledge in SAP and Salesforce essential
• Experience and knowledge in other CRM products (e.g. SAP-based CRM products, Salesforce Marketing Cloud) and Customer Data Management (CDM) solutions, highly desirable
• Experience in customer data governance highly desirable
• Ability to communicate (verbal and written) clearly and effectively with both IT and business stakeholders, with proven experience in acting as the “bridge” between the two parties
• Skilled at capturing business requirements, creating user stories and acceptance criteria
• Skilled at process design and improvement
• Skilled at application testing – developing test scripts, reviewing test results
• Ability to take a data-driven and analytical approach when understanding and analysing business requirements
• Excellent collaboration and communication skills with stakeholders across all levels, ability to communicate technical concepts in a clear and concise manner
• Experience in both waterfall and agile project methodologies a bonus
• Ability to travel within Europe desirable