Business & Practice Manager

NHS; Haslemere; On-site; GBP 45,000 - 65,000; Full time

Job summary

A local healthcare provider is seeking a Business & Practice Manager to lead operational, strategic, and financial management. This role requires senior management experience in the NHS, strong financial literacy, and excellent leadership capabilities. The successful candidate will oversee financial operations, manage large teams, and ensure compliance with regulations, all within a dynamic healthcare environment.

Benefits

Private Medical Insurance

Generous annual leave entitlement

CPD and leadership development opportunities

Qualifications

• Proven senior management experience in healthcare or NHS.
• Experience managing large budgets and income streams.
• In-depth knowledge of NHS structures and regulatory frameworks.

Responsibilities

• Lead financial operations including budgeting and forecasting.
• Manage practice contracts and ensure compliance with NHS requirements.
• Oversee daily operations and improve clinical workflows.

Skills

Leadership

Financial literacy

Communication

Organizational skills

Education

Degree in Business or Management

Tools

EMIS

Microsoft Office

Job description

• Private Medical Insurance (Vitality)
• Generous annual leave entitlement.
• A supportive, inclusive, and high-performing team environment.
• Opportunities for CPD and leadership development.
• The chance to shape the future direction of a major local healthcare provider.

Main duties of the job

Job Purpose

The Business & Practice Manager will be responsible for the overall leadership, performance, and development of the practice across the following key areas:

• Supporting the GP Partners to uphold the values and aims of the practice
• Strategic planning and innovation
• Financial and business operations
• HR and workforce development
• Operational efficiency and systems management
• Regulatory compliance (CQC, GDPR, Health & Safety)
• Stakeholder engagement and partnership working

About us

Haslemere Health Centre is a large GP practice based in thebeautiful Surrey Hills. We are a friendly & enthusiastic teamconsisting of 4 partners, 10 salaried GPs, 3 ANPs, 5 nurses, 3 pharmacists, 2pharmacy technicians, 3 HCAs, physio, social prescriber & a visitingparamedic. We are a training practice for GP registrars & FY2 doctors &2 of our GPs run the local GP registrar training scheme.

Our practice works from a modern single storey NHS Health Centrewith 20 consulting rooms, in the grounds of Haslemere Hospital & a smallerbranch surgery in Fernhurst, plus additional rooms within the hospital for administration staff.

We are part of West of Waverley PCN & Procare GP Federation. We offerprivate medical insurance & we are an RCGP ActivePractice through which we support our team to become physically active &healthy, along with encouraging the wider population.

With a large multidisciplinary team & a commitment to deliveringhigh-quality, patient-centred care, we are seeking a motivated & experiencedBusiness & Practice Manager to lead the operational, strategic & financial management of the practice. You will be supported in this role by: thePartners; an Operational & Finance Manager; a Nurse Clinical Lead & a Pharmacyteam lead.

This is a senior leadership role, pivotal to the success &sustainability of the practice. You will work closely with the GP Partners &other leads to maintain high performance, regulatory compliance & businessdevelopment.

Job responsibilities

Job Title: Business & Practice Manager General Practice

Location: Haslemere Health Centre, Church Lane, Haslemere, Surrey GU27 2BQ Salary: £45,000 £65,000 per annum (dependent on experience) Hours: Full-time (37.5 hours/week) Reporting to: GP Partners Contract Type: Permanent

About the Practice

Haslemere Health Centre is a GP practice of 19000 patients in the beautiful Surrey Hills. We have a large friendly and enthusiastic clinical team consisting of 4 partners, 10 salaried GPs, 3 ANPs, 4 nurses, 3 pharmacists, 2 pharmacy technicians, 3 HCAs, physio, social prescriber and a visiting paramedic. We are a training practice for GP registrars and for FY2 doctors and 2 of our GPas run the local GP registrar training scheme.

Our practice works from a large modern single storey NHS Health Centre with 20 consulting rooms in the grounds of Haslemere Hospital and a smaller branch surgery in Fernhurst with 3 consulting rooms. Additionally we have 2 rooms within the hospital as additional administration space.

We are part of West of Waverley PCN and Procare GP Federation. We offer private medical insurance for all our employees and we are an RCGP Active Practice through which support our team to become physically active and healthy, along with encouraging the wider population.

With a large multidisciplinary team and a commitment to delivering high-quality, patient-centered care, we are seeking a motivated and experienced Business & Practice Manager to lead the operational, strategic, and financial management of the practice. You will be supported in this role by: the Partners; an Operational and Finance Manager; a Nurse Clinical Lead; a Pharmacy team lead and a Reception lead.

This is a senior leadership role, pivotal to the success and sustainability of the practice. You will work closely with the GP Partners and other leads to maintain high performance, regulatory compliance, and business development.

Job Purpose

The Business & Practice Manager will be responsible for the overall leadership, performance, and development of the practice across the following key areas:

• Supporting the GP Partners to uphold the values and aims of the practice
• Strategic planning and innovation
• Financial and business operations
• HR and workforce development
• Operational efficiency and systems management
• Regulatory compliance (CQC, GDPR, Health & Safety)
• Stakeholder engagement and partnership working

Key Responsibilities

1. Strategic & Business Planning

• Develop and implement the practices strategic and business plans.
• Identify growth opportunities, new income streams, and partnership working.
• Lead business development projects and change management initiatives.
• Work with PCN colleagues to align services and pursue collaborative funding.
• Oversee all financial operations (based on Xero accounting software): budgeting, forecasting, reporting, and cash flow.
• Maximise income through QOF, Enhanced Services, PCN DES, and private income.
• Manage practice contracts and ensure compliance with NHS and PCN requirements.
• Liaise with accountants, payroll providers (IRIS), and external auditors.
• Oversee all staff PAYE, NI and NHS pension contributions
• Ensure that Indemnity cover and Locum Insurance cover is in place
• Lead and support a large administrative and clinical support team.
• Manage recruitment, staff development, training, and appraisals.
• Oversee workforce planning, skill mix optimisation, and succession planning.
• Promote staff wellbeing, retention, and a positive culture.

4. Operational Management

• Ensure effective day-to-day running of the practice and its systems.
• Monitor and improve clinical and administrative workflows and patient access.
• Lead service delivery reviews to improve efficiency and quality.
• Manage practice premises, facilities, and contracts (cleaning, maintenance, etc.).
• Ensure compliance with CQC regulations, Health & Safety law, and GDPR.
• Maintain up-to-date policies, procedures, and risk assessments.
• Lead on clinical governance administration, audits, and regulatory inspections.
• Develop and monitor business continuity and emergency response plans.
• Oversee practice IT systems, including EMIS, Docman, AccuRx, and telephony.
• Lead digital transformation and service innovation initiatives.
• Ensure data security, reporting accuracy, and efficient digital workflows.

7. Patient & Stakeholder Engagement

• Respond to patient feedback, concerns, and complaints with professionalism.
• Promote the Patient Participation Group (PPG) and patient involvement.
• Represent the practice at PCN, ICB, and external stakeholder meetings.
• Build strong relationships with the wider healthcare community.

Person Specification

• Proven senior management experience, preferably in general practice, NHS, or healthcare.
• Strong financial literacy and experience managing large budgets and income streams.
• Excellent leadership and HR management capabilities.
• In-depth knowledge of NHS structures, primary care operations, and regulatory frameworks.
• Excellent organisational, communication, and interpersonal skills.
• Proficient in Microsoft Office and primary care systems (EMIS, Docman, etc.).
• Strategic thinker with a hands-on, problem-solving approach.
• Dependable, flexible, honest and trustworthy
• Ability to listen and empathise to manage and resolve problems diplomatically
• Driving licence
• Degree or qualification in Business, Management, or Healthcare Leadership.
• Experience managing a large general practice (10,000+ patients).
• Familiarity with CQC inspections, QOF, Enhanced Services, and PCN DES.
• Project management or service redesign experience.
• Experience working with or within Primary Care Networks.

What We Offer

• Private Medical Insurance (Vitality)
• Generous annual leave entitlement.
• A supportive, inclusive, and high-performing team environment.
• Opportunities for CPD and leadership development.
• The chance to shape the future direction of a major local healthcare provider.

How to Apply

Please send your CV and a covering letter outlining your suitability for the role to:

Dr Phil Ridsdill Smith, Senior GP Partner [e-mail]

You would be welcome to visit the surgery on Weds 17th September 2025 between 2 and 4pm to look around and to meet the team.

Closing date for applications Monday 22nd September 2025

Person Specification

Experience

• Proven senior management experience, preferably in general practice, NHS, or healthcare.
• Strong financial literacy and experience managing large budgets and income streams.
• Excellent leadership and HR management capabilities.
• In-depth knowledge of NHS structures, primary care operations, and regulatory frameworks.
• Excellent organisational, communication, and interpersonal skills.
• Proficient in Microsoft Office and primary care systems (EMIS, Docman, etc.).
• Strategic thinker with a hands-on, problem-solving approach.
• Dependable, flexible, honest and trustworthy
• Ability to listen and empathise to manage and resolve problems diplomatically
• Driving licence
• Degree or qualification in Business, Management, or Healthcare Leadership.
• Experience managing a large general practice (10,000+ patients).
• Familiarity with CQC inspections, QOF, Enhanced Services, and PCN DES.
• Project management or service redesign experience.
• Experience working with or within Primary Care Networks.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.