Business Operations Manager
Provenir Inc.
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Benefits offered by this job
Job summary
Provenir Inc. is seeking a resourceful Business Operations Manager to work with senior leadership across a growing SaaS company in the Fraud & Financial Crime space.
You will turn ideas into action, manage commercial initiatives, business analysis and day-to-day operations, coordinating with Sales, Product and Delivery. The scope will evolve as the company grows, offering increasing ownership and responsibility.
Qualifications
- Proven record of relevant experience in business operations, startup operations, consulting, commercial operations or a comparable role.
- Experience in an early-stage or fast-growing technology business, ideally B2B SaaS.
- Strong analytical skills and confidence working with spreadsheets, business data and presentations.
- Excellent organization, communication and follow-through.
- Comfort using CRM systems, project management platforms and collaboration tools.
- Experience in AI, fraud prevention and financial crime; relevant industry experience is an advantage.
Responsibilities
- Translate leadership priorities into practical actions, timelines and deliverables.
- Take ownership of projects from initial idea through completion.
- Prepare research, analysis, presentations and briefing materials to support business decisions.
- Track commitments, follow up with stakeholders and resolve issues that could delay progress.
- Address day-to-day operational challenges and build practical solutions.
- Coordinate external providers and shared support functions, including Finance, HR and Legal.
Skills
Tools
Job description
At Provenir, we collaborate globally to inspire one another to do, learn and achieve more.
We are passionate about innovation and enabling fintechs, financial institutions and payment providers to make smarter risk decisions, faster. At Provenir, you get the opportunity to work with financial services organizations disrupting the industry across 60+ countries.
Our employees are empowered to be curious, forward-thinking leaders. We ask them to explore the uncharted and invent the unimagined. That’s what makes Provenir unique.
The Provenir team is built on a foundation of individuals from a wide range of backgrounds, and we believe diversity makes us stronger. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, national origin, age, sex, gender identity, sexual orientation, disability, marital status, domestic partner status, citizenship, or veteran status or medical condition. If you require special accommodation, please let us know.
If you’d like to work at an industry-leading fintech with a global footprint that is redefining the industry, then we want you.
Your family matters. Our comprehensive Health and Employee Assistance Plans are available to protect you and your entire family including spouse, domestic partners and dependents.
Your future matters. We help you plan ahead with savings plans for a prosperous retirement. We offer paid sick leave, disability, life insurance/assurance and supplemental plans to prepare for the unexpected.
United Kingdom
Full time
Remote
Provenir is the unified Decision Intelligence Platform that gives enterprises full control over end- to-end customer decisioning — to manage risk, drive growth, and transform business outcomes. By consolidating data, AI models, intelligence, agents and governance into a single decisioning environment, Provenir empowers business teams to configure and evolve strategy directly, while maintaining enterprise-grade reliability and regulatory compliance. Trusted by 120+ institutions in 60+ countries, Provenir processes over 4 billion decisions annually — turning architectural coherence into sustained risk performance and measurable value. Ready to solve meaningful challenges, work with enterprise customers, and help shape the future of AI-powered decisioning? Join us.
We are seeking a resourceful, hands-on Business Operations Manager to work directly with senior leadership as we build an early-stage SaaS company delivering an Agentic AI platform for the Fraud & Financial Crime market.
You will help turn ideas into action, solve operational problems and keep the company’s most important priorities moving. Your work will span commercial initiatives, business analysis, customer coordination and day-to-day operations. One week, you may be researching a market opportunity or supporting an enterprise proposal; the next, you may be implementing a tool, improving a workflow or coordinating a customer launch.
This is an opportunity for someone who enjoys building from scratch, takes initiative and is comfortable moving between analysis and detailed execution. The scope will evolve as the company grows, offering increasing ownership and responsibility.
- Translate the leadership team’s priorities into practical actions, timelines and deliverables.
- Take ownership of projects from initial idea through completion.
- Prepare research, analysis, presentations and briefing materials to support business decisions.
- Track commitments, follow up with stakeholders and resolve issues that could delay progress.
- Address day-to-day operational challenges and build practical solutions.
- Create and improve workflows, documentation and tools as business needs emerge.
- Coordinate external providers and shared support functions, including Finance, HR and Legal.
- Support enterprise sales opportunities through proposal coordination, presentation development and internal follow-up.
- Maintain accurate CRM information and provide visibility into pipeline, next steps and outstanding actions.
- Coordinate customer procurement requests, due diligence and contract processes with the appropriate specialists.
- Coordinate activities across Sales, Product, Technology and Customer Delivery.
- Track customer commitments, project milestones and dependencies.
- Ensure decisions and next steps are clearly communicated and followed through.
- Develop straightforward dashboards and trackers for business priorities, commercial activity, customer progress and spending.
- Analyze data to identify issues, opportunities and actions.
- Establish useful meeting agendas, action logs and regular progress updates.
- Introduce the level of structure needed to keep the business coordinated as it grows.
- Proven record of relevant experience in business operations, startup operations, consulting, commercial operations or a comparable role.
- Experience in an early-stage or fast-growing technology business, ideally B2B SaaS.
- Strong analytical skills and confidence working with spreadsheets, business data and presentations.
- Excellent organization, communication and follow-through.
- Comfort using CRM systems, project management platforms and collaboration tools.
- Experience in AI, fraud prevention and financial crime; relevant industry experience is an advantage.
- A self-starter: You recognize what needs to happen and take action.
- A resourceful problem solver: You find workable solutions when processes or resources are limited.
- A hands-on executor: You handle the details and see work through to completion.
- An adaptable generalist: You move comfortably between different business needs and changing priorities.
- A trusted partner: You exercise sound judgment, handle sensitive information carefully and communicate candidly.
- A builder: You enjoy creating the foundations of a business and improving them as the company grows.
Our employees are our top priority; we offer comprehensive health and wellness plans. You will enjoy paid time off and company holidays, flexible and remote-friendly opportunities, and maternity/paternity leave.
At Provenir, we recognize that diversity and inclusion make our teams stronger. We are committed to equal employment opportunity and welcome everyone regardless of race, colour, ancestry, religion, national origin, age, sex, gender identity, sexual orientation, disability, marital status, domestic partner status, citizenship, or veteran status or medical condition. We encourage people from all backgrounds to apply.
North America
Provenir Inc.
1 Upper Pond Road. Building F-4th FL
Parsippany, NJ 07054
+1 (973) 316 8680
EMEA
Provenir (UK) Limited
76 Charlotte Street,
W1T 4QS, London, UK
+44 20 8135 9066
New York
85 Broad St
New York, NY 10004
Toronto
176 Yonge Street
Toronto, ON M5C 2L7, Canada
Miami
Leeds
Malaysia
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