Business Operations Manager

Sterling Arrow; England; On-site; GBP 40,000 - 55,000; Full time

Job summary

Sterling Arrow is seeking a proactive Business Operations Manager for a design-led practice in Essex. This full-time role involves overseeing business development, client relations, and operational workflows, ideal for an organized individual with experience in marketing or operations. Join a collaborative team and influence the studio's growth strategically.

Benefits

Career progression opportunities

Dynamic workspace in a creative environment

Collaborative team culture

Qualifications

• 3+ years' experience in marketing or business operations.
• Highly organized with strong attention to detail.
• Self-starter thriving in a dynamic environment.

Responsibilities

• Identify new business leads and manage client communications.
• Coordinate proposals, bids, and help with the marketing.
• Monitor project milestones and track progress with teams.

Skills

Organizational skills

Communication

Client-handling

Attention to detail

Commercial mindset

Tools

HubSpot

Asana

Xero

Go High Level

Job description

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Salary: Competitive, based on experience

Sterling Arrow is delighted to be recruiting on behalf of a dynamic and design-led architectural practice based in Essex. Known for delivering inspiring residential and hospitality projects across the UK, the studio is now seeking a highly organised and proactive Business Operations Manager to support continued growth and help drive new opportunities.

This is an exciting, full-time office-based role, ideal for someone who thrives in a fast-paced creative environment and enjoys being at the heart of operations, strategy, and studio development.

About the Role:

Working closely with the Managing Director, you’ll play a pivotal role in identifying new business leads, managing client communications, coordinating proposals, and supporting the practice’s marketing output across digital and print platforms.

You’ll also contribute to the wider operations of the practice, liaising with architects, tracking project progress, and supporting smooth internal workflows to help the studio grow with purpose and precision.

Key Responsibilities:

Marketing & Business Development

• Identify new leads and project opportunities, supporting the MD in pipeline management
• Prepare and coordinate proposals, bids, and capability statements
• Manage CRM platforms (HubSpot, Go High Level) to track client engagement and new business activity
• Collaborate with the marketing team to coordinate content, social media, awards entries, and website updates

Studio Operations & Workflow

• Monitor project milestones and planning deadlines, ensuring follow-through across the team
• Use tools like Asana to track progress, enhance visibility, and maintain accountability across internal workflows
• Liaise daily with architectural staff to support timely submissions and project coordination
• Assist with invoicing, reconciliations, and bookkeeping using Xero
• Maintain digital records and support timesheet and documentation processes using Evernote and cloud-based systems
• Liaise with external advisors including accountants and consultants as required

What We're Looking For:

• 3+ years’ experience in marketing, business operations, or executive support
• Highly organised with strong attention to detail and follow-through
• Commercially minded with excellent communication and client-handling skills
• Proficient (or quick to learn) with platforms like HubSpot, Asana, Xero, and Go High Level
• Self-starter who thrives on variety and can manage multiple workstreams with minimal supervision
• Experience in the architecture, design, or construction sector is advantageous but not essential

What’s on Offer:

• A varied and strategic role with real influence in a growing design-led practice
• Opportunity to work directly with the Managing Director on business development and studio growth
• A collaborative, forward-thinking team environment
• Competitive salary and clear potential for career progression

We value diversity and encourage candidates from all backgrounds to apply. We take your privacy seriously and adhere to GDPR guidelines. By applying for this position, you provide us with your consent to hold and process your data.

Accessibility:

If you encounter accessibility barriers in the application process or if you have access needs and require support or adjustments to participate equitably in the recruitment process, please email [e-mail].

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development, Marketing, and Human Resources

• Industries

  Architecture and Planning, Construction, and Housing and Community Development

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