Business Operations Analyst

HelloKindred; Telford; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

HelloKindred in the United Kingdom is seeking a Business Operations Analyst to support leadership and operational delivery across Practice operations, with hybrid work and a BPSS clearance.

You will align operations with goals, contribute to governance, and drive efficiency, through collaboration with the Business Operations Partner and HR. This 6-month contract offers exposure to governance, forecasting, risk, and resourcing in a dynamic IT services environment.

Qualifications

• Experience in business operations, resource management, or stakeholder engagement.
• Strong organisational and problem-solving abilities.
• Excellent communication and relationship-building skills.
• Collaborative mindset and proactive when deputising.
• Experience supporting governance, reporting, and planning.

Responsibilities

• Align operations with goals to ensure seamless service delivery.
• Support governance frameworks and stakeholder communications.
• Identify opportunities to improve services and processes.
• Assist with financial forecasting, reporting, and capacity planning.
• Act as liaison to resolve issues and align priorities.
• Develop governance structures and strategic reporting.
• Coordinate HR processes and resourcing activities.
• Build relationships with stakeholders and anticipate needs.
• Deputise and take initiative when needed.

Skills

Business operations

Resource management

Stakeholder engagement

Organisation

Communication

Problem solving

Tools

MS Office

Job description

HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid.

Our vision is to make work accessible and people's lives better. We do this by disrupting traditional employment barriers - connecting ambitious talent to flexible opportunities with trusted brands.

Anticipated Contract End Date/Length: 6 months

Work Setup: Hybrid (2 days per week in office)

Clearance Required: BPSS

Our client in the Information Technology and Services industry is looking for a Business Operations Analyst to support the leadership and operational delivery of its Practices. The successful candidate will work closely with the Business Operations Partner and Operations Team to drive efficiency, consistency, and innovation across Practice operations. This role requires a proactive and detail-oriented professional with strong organisational, problem-solving, communication, and relationship-building skills.

What you will do:

• Align business operations with organisational goals to ensure seamless delivery of services, tools, and processes.
• Contribute to governance frameworks and communication strategies to keep stakeholders aligned and informed.
• Identify and support opportunities to enhance services, streamline processes, and implement best practices.
• Assist with financial forecasting, reporting, and resource planning to support strategic decisions.
• Act as a liaison and escalation point to support issue resolution and alignment with business priorities.
• Establish and maintain clear objectives and governance structures.
• Develop and support strategic communications and reporting.
• Manage RAID activities and support risk mitigation.
• Support resourcing and recruitment activities.
• Assist with financial and capacity planning.
• Support Practice operations and HR process coordination.
• Build strong relationships with stakeholders and anticipate operational needs.
• Deputise and take initiative when required.

Qualifications:

• Bring experience in business operations, resource management, or stakeholder engagement.
• Possess strong organisational and problem-solving skills.
• Demonstrate excellent communication and relationship-building abilities.
• Bring a collaborative mindset and passion for continuous improvement.
• Possess the confidence to deputise and take initiative when needed.
• Demonstrate the ability to work effectively with leadership and cross-functional stakeholders.
• Bring experience supporting governance, reporting, planning, and operational processes.
• Possess the ability to manage competing priorities and deliver results in a fast-paced environment.
• Hold or be eligible to obtain BPSS clearance.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Candidates must be legally authorized to live and work in the country where the position is based, without requiring employer sponsorship.

HelloKindred is committed to fair, transparent, and inclusive hiring practices. We assess candidates based on skills, experience, and role-related requirements.

We appreciate your interest in this opportunity. While we review every application carefully, only candidates selected for an interview will be contacted.

HelloKindred is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.