Business Operation Manager, Salesforce and Sales Tools, Amazon Freight EU

Amazon; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Business Operations Manager, where you will enhance processes and drive tool adoption within the dynamic EU Sales organization. This role involves collaborating with a diverse team to design and implement systems that boost productivity and align with organizational goals. You will be at the forefront of developing customer journeys and optimizing Salesforce flows to improve efficiency. If you are a detail-oriented, analytical thinker with a passion for customer success, this is the perfect opportunity for you to make a significant impact in a fast-paced environment.

Qualifications

• Bachelor's degree in a related field is required.
• Experience with Salesforce and CRM tools is essential.

Responsibilities

• Collaborate with stakeholders to deliver high-quality Salesforce solutions.
• Develop user acceptance testing scripts and conduct training sessions.

Skills

Salesforce

Microsoft Excel

Analytical Skills

Process Improvement

Customer Focus

Education

Bachelor's degree in Business Administration

Bachelor's degree in Finance

Bachelor's degree in Computer Science

Tools

Salesforce

Pardot

CRM Tools

Job description

Business Operation Manager, Salesforce and Sales Tools, Amazon Freight EU

Job ID: 2859332 | Amazon UK Services Ltd.

Amazon Freight has externalised Amazon's world-class logistics and transportation expertise to support businesses across Europe and North America with their freight needs. We provide a sustainable, simple and transparent solution for brand owners, distributors, wholesalers, retailers, and Amazon partners to move freight.

We are seeking a proactive and results-driven Business Operations Manage to partner with the EU Sales organization in enhancing processes, developing sales programs, driving tool adoption, and implementing governance frameworks to boost overall team productivity. This role partners with a diverse group, including a 100+ person Sales team, as well as Product, Marketing, Strategy, Legal, and Finance, to design, implement, and manage systems and strategies that drive efficiency and align with organizational objectives.

We are looking for a result driven, creative thinker who is detail-oriented, analytical, innovative, and customer-obsessed Systems Manager to join our fast-paced dynamic team. This person will also possess strengths across Earn Trust, Invent and Simplify, Deliver Results, Bias for Action and Dive Deep.



Key job responsibilities
• Work with stakeholders to deliver Salesforce requirements which are both of a high standard and to specification.
• Develop a robust prioritization methodology in order to ensure requirements are tracked, delivered and ensuring that stakeholders have a clear view of the roadmap
• Work alongside the Marketing Team to develop customer journeys and support Pardot development.
• Develop User Acceptance Testing scripts and chair training sessions.
• Work alongside our North American Salesforce Team to deliver quality integrations to add value for our customers.
• Gather and translate User Stories into tangible requirements.
• Design, develop, and optimize Salesforce flows to automate complex business processes, enhance user productivity, and improve data accuracy across the platform.
• Building Reporting Mechanisms via Salesforce
• Exhibit entrepreneurial spirit by navigating complex security and compliance roadblocks to implement effective Salesforce solutions, adapting to Amazon's constantly evolving and rigorous security landscape

BASIC QUALIFICATIONS

- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
- Experience with sales CRM tools such as Salesforce or similar software
- Experience using Microsoft Excel to manipulate and analyze data
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- Experience with Salesforce (Sales Cloud, Service Cloud, Account Engagement/Pardot) and Sales tools

PREFERRED QUALIFICATIONS

- Experience working within a high-growth, technology company
- Experience in finance, business management and sales operations
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation - Salesforce Certified Administrator ADM-201 / ADM-211

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.