Business Operation Manager, Salesforce and Sales Tools, Amazon Freight EU

TN United Kingdom; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is searching for a proactive Business Operations Manager to enhance processes and drive tool adoption within their dynamic Sales team. This role involves collaborating with various departments to implement strategies that boost productivity and efficiency. The ideal candidate will be detail-oriented, innovative, and customer-focused, with a strong background in Salesforce and CRM systems. Join this fast-paced environment to make a significant impact on sales operations and contribute to the success of an organization renowned for its logistics expertise.

Qualifications

• Bachelor's degree in Business Administration or related field required.
• Experience with Salesforce and sales CRM tools essential.

Responsibilities

• Work with stakeholders to deliver Salesforce requirements to high standards.
• Design and develop Salesforce flows to automate business processes.

Skills

Salesforce

Data Analysis

Project Management

Customer Relationship Management

Education

Bachelor's degree in Business Administration

Bachelor's degree in Finance

Bachelor's degree in Computer Science

Tools

Salesforce

Microsoft Excel

Job description

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Business Operation Manager, Salesforce and Sales Tools, Amazon Freight EU, London

Client:

Amazon UK Services Ltd.

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

54a055fc5577

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Amazon Freight has externalised Amazon's world-class logistics and transportation expertise to support businesses across Europe and North America with their freight needs. We provide a sustainable, simple and transparent solution for brand owners, distributors, wholesalers, retailers, and Amazon partners to move freight.

We are seeking a proactive and results-driven Business Operations Manager to partner with the EU Sales organization in enhancing processes, developing sales programs, driving tool adoption, and implementing governance frameworks to boost overall team productivity. This role collaborates with a diverse group, including a 100+ person Sales team, as well as Product, Marketing, Strategy, Legal, and Finance, to design, implement, and manage systems and strategies that drive efficiency and align with organizational objectives.

We are looking for a result-driven, creative thinker who is detail-oriented, analytical, innovative, and customer-obsessed Systems Manager to join our fast-paced dynamic team. This person will also possess strengths across Earn Trust, Invent and Simplify, Deliver Results, Bias for Action, and Dive Deep.

Key job responsibilities

1. Work with stakeholders to deliver Salesforce requirements which are both of a high standard and to specification.
2. Develop a robust prioritization methodology to ensure requirements are tracked, delivered, and stakeholders have a clear view of the roadmap.
3. Work alongside the Marketing Team to develop customer journeys and support Pardot development.
4. Develop User Acceptance Testing scripts and chair training sessions.
5. Collaborate with our North American Salesforce Team to deliver quality integrations that add value for our customers.
6. Gather and translate User Stories into tangible requirements.
7. Design, develop, and optimize Salesforce flows to automate complex business processes, enhance user productivity, and improve data accuracy across the platform.
8. Build Reporting Mechanisms via Salesforce.
9. Navigate complex security and compliance requirements to implement effective Salesforce solutions, adapting to Amazon's evolving security landscape.

Basic Qualifications

• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
• Experience with sales CRM tools such as Salesforce or similar software
• Proficiency in Microsoft Excel for data manipulation and analysis
• Experience defining, refining, and implementing sales processes, procedures, and policies or equivalent
• Experience with Salesforce (Sales Cloud, Service Cloud, Account Engagement/Pardot) and Sales tools

Preferred Qualifications

• Experience working within a high-growth, technology company
• Experience in finance, business management, and sales operations
• Experience developing and implementing CRM systems/tools, including Salesforce automation, revenue reporting, forecasting, and variable compensation
• Salesforce Certified Administrator (ADM-201 / ADM-211)