Business Manager - House of Fraser - Dundee

Charlotte Tilbury Beauty Inc.; Dundee; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Charlotte Tilbury Beauty Inc. is hiring a Business Manager for our Dundee House of Fraser counter. You will lead a dynamic team, drive sales KPI targets and create a magical customer experience through expert artistry and hospitality.

As a Business Manager, you will own people planning, recruitment, rostering and frontline operations, ensuring brand standards and stock integrity while delivering commercial success day-to-day.

Qualifications

• Experience leading a small team in a retail counter setting.
• Strong ability to drive sales and hit KPI targets.
• Proven capability to manage rota, payroll budgeting and store operations.

Responsibilities

• Lead and motivate counter team to deliver exceptional customer experiences.
• Schedule monthly rosters and manage payroll budgeting.
• Drive commercial performance and end-to-end recruitment with support from HR.

Skills

People management

Sales leadership

KPI achievement

Education

High school diploma or equivalent

Retail management experience optional diploma

Tools

Merchandising tools

Stock management software

Payroll budgeting

Job description

Business Manager - Full Time 40 Hours
House of Fraser - Dundee

Founded in 2013 by world-renowned makeup artist and beauty entrepreneur Charlotte TilburyCBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy-to-use, easy-to-choose, easy-to-gift icons,we’vebecome one of the most talked-about beauty brands on the planet - and the magic is only growing.

Today,we’rea global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Our retail teams are the heart of our brand - from the glamour of London to the style capitals of Europe, the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast-growing innovation centres across APAC. Every region brings its own sparkle,cultureand community, creating the unmistakable magic of Team Tilbury.

We’rebold.We’redisruptive.We’repowered by creativity,innovationand industry-leading tech. And as we continue to break records across countries,channelsand categories,we’relooking for extraordinary talent to join us.

Ifyou’reready to create magic, inspire confidence and glow with purpose, this is your moment. Step into a career where youdon’tjust work in beauty - you make dreams come true.

About Your Role

A Charlotte Tilbury Business Manager is like no other. They are the life and soul of their counter – and come with bags of commercial acumen, an entrepreneurial spirit and the ability to lead a unique vision. They are not afraid of change – they pride themselves on it. Not only do they dare to dream it – they dare to live it. They pride themselves on creating and driving a magical customer experience through building genuine emotional connections, expert artistry and through a passion for exceptional products. They are an ultimate role-model that both customers and colleagues alike admire.

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a #dreaamteam are key. Even though we have requirements our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

PEOPLE

• People management is the most important part of your role, you set up your team members for success and build a true tilbury community in your respective stores in the city
• Monthly rota scheduling and payroll budgeting and forecasting (responding to trading conditions)
• Driving sales success through motivation of the team to hit daily and monthly KPI targets
• People planning; ongoing talent management and succession planning of the team. Dealing with workplace conflict and other HR management processes
• Identify the training needs of the team in collaboration with the Area Trainer and provide feedback about advancement in opportunity areas
• Leading and motivating a #1 team through daily briefs & performance 121 meetings.
• Ownership of recruiting exceptional talent; managing end to end recruitment processes alongside the Recruitment Advisor and proactively ‘tilbury talent spotting’, sourcing talent in the local area

COMMERCIAL

• Lead by example! You know best how to get that limitless results from one customer and show this on a daily basis to your team to motivate them.
• Drive and build your business KPI performance to achieve market leading results and maintain #1 ranking and #1 growth
• Ensure the best customer experience is being delivered; even when you’re not around by embedding the magic service methodology.
• Build brand awareness by creating lasting emotional connections with customers
• Think limitlessly with your plan for the calendar year with consideration for New Product Launches, and activity/market impacts from the previous year of trade
• Devise and deliver a compelling eventing strategy for the counter.

OPERATIONAL

• Working and liaising with host store partners and senior stakeholders; ensuring brand compliance with policies and procedures.
• Management on stock levels (sales, audits and counts) analysing all information available to provide proactive counsel to the Area Manager on stock lines
• Adhere to health and safety guidance in the workplace
• Execute flawless visual merchandising and grooming standards on a daily basis

The Person

Shake It Up

• Naturally creative, seeking innovative ways to over perform and deliver
• An entrepreneurial mindset, focusing on the ‘why?’ and taking risks to reach for ‘wow’ results
• Assertive with energy and drive to succeed

Win Together

• Strong emotional intelligence and engaging personable skills that can be adapted to suit situation
• Ability to build and maintain strong relationships with your team and stakeholders
• Acts with integrity and isn’t reluctant to hold ownership

Share the Magic

• Dynamic and inspirational with customers and peers
• Excitement for beauty and artistry
• Passionate leadership taking pride in team success

Embrace the challenge

• Time management and prioritisation
• Agile and solution orientated
• Resilient when dealing with ambiguity
• Confident leadership to galvanise a team through a strong sense of purpose

CharlotteTilbury is a fast-paced,dynamicand ever-evolving environment where agility, ambition and a passion for excellence help our teams thrive. We look for people who want to grow, innovate and be part of a truly global #DreamTeam.

While we outline the experience and skills we believe set candidates up for success,they’rea guide - not a barrier. If you candemonstratethe capabilities needed for the role,we’dlove to hear from you, whether you havemore or less experiencethan listed.

Why join us?

• Weprovidea range of magical benefits tailored to each region. For full details, pleaseconnect withyour local TA representative.
• Be a part of our values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves.
• We offer a structured inductionprogramme- Start of a Dream. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations.
• Structuredcareer development: Our team of industry experts will support and work with you to explore your learning potential and career goals.
• Wellness and social benefits including Assist Programs and regular socialconnectswith colleagues.

At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves. We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team. A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process.

Want a closer look at life at Charlotte Tilbury Beauty? Follow our LinkedIn page! For updates, stories, and behind-the-scenes moments.