Business Manager

Elemis; London; On-site; GBP 32,000 - 44,000; Full time

Benefits offered by this job

Staff discount

Enhanced parental leave

Pension scheme

Birthday day off

Employee Assistance Programme

Job summary

Elemis is seeking a Business Manager for its flagship counter at John Lewis Oxford Street in London. You will take full ownership of the counter, leading a premium retail environment and delivering exceptional client experiences across skincare retail and treatments.

You will inspire and develop the team, drive sales performance, and build meaningful relationships with clients to reinforce the brand’s luxury positioning.

Qualifications

• Experience leading premium retail teams.
• Strong leadership and relationship-building skills.

Responsibilities

• Own and lead the ELEMIS counter at John Lewis Oxford Street, delivering luxury client experiences.
• Drive sales across skincare retail and treatments through strategic leadership and team development.

Job description

Description

Be part of the beating heart of London’s high street at our flagship ELEMIS counter within John Lewis Oxford Street. This is an exciting opportunity to take ownership of a high-profile location, leading a premium retail environment and delivering exceptional client experiences across both skincare retail and treatments.

At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B Corp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S., and a growing international footprint.

Our award-winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high-touch luxury experiences that are thoughtfully tailored to each individual. We welcome applicants of all genders, backgrounds, and experiences, and are committed to creating an inclusive environment where everyone can thrive.

As a Business Manager, you will lead and inspire your team to deliver exceptional sales performance and luxury client experiences. Taking full ownership of the ELEMIS counter, you will drive growth across treatments and retail through strong leadership, strategic thinking, and meaningful relationship building.

Who You Are

• Generous staff discount on ELEMIS products and spa treatments, plus L’OCCITANE Group brands
• Enhanced parental leave policies
• Income Protection and Life Assurance
• 27 days holiday plus your birthday off
• Company pension scheme
• Employee Assistance Programme
• Cycle to Work Scheme, Season Ticket Loan, and service awards
• Structured leadership and product training programmes
• Ongoing development and career progression opportunities
• A supportive, inclusive environment where you can thrive
• The opportunity to make a visible commercial and leadership impact

What We Offer

• Generous staff discount on ELEMIS products and spa treatments, plus L’OCCITANE Group brands
• Enhanced parental leave policies
• Income Protection and Life Assurance
• 27 days holiday plus your birthday off
• Company pension scheme
• Employee Assistance Programme
• Cycle to Work Scheme, Season Ticket Loan, and service awards
• Structured training in product knowledge, consultation skills, and leadership development
• Ongoing career progression opportunities
• A supportive, inclusive environment where you can grow and succeed
• The opportunity to develop your leadership capability and make a visible impact

Our People Commitments

Justice, Equity, Diversity and Inclusion are central to our People Strategy. We are committed to building a fair, inclusive and respectful workplace where everyone feels they belong and can thrive.

We embed this commitment through inclusive hiring and progression practices, clear policies that promote equity and zero tolerance for discrimination and regular review of our people data to identify and address gaps in representation and experience. We invest in inclusive leadership, equipping our managers with the skills and accountability to foster psychologically safe, respectful and high-performing teams.

We provide channels for open dialogue, including confidential Speak Up mechanisms, to ensure concerns can be raised safely and addressed appropriately. Through ongoing learning, inclusive behaviours and shared accountability across all levels of the organisation, we empower our people to be themselves, innovate and fulfil their potential. Together, we belong.