Business Manager

Elemis; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Staff discount

Parental leave

Income protection

Life assurance

Holiday entitlement

Pension scheme

Employee assistance

Cycle to work

Season ticket loan

Service awards

Leadership training

Career progression

Job summary

Elemis is recruiting a Business Manager for our flagship counter at John Lewis Oxford Street, London. You will own the counter, lead a high-performing team, and drive exceptional client experiences across skincare retail and treatments.

Join a globally renowned luxury skincare brand with strong UK roots. This role offers a dynamic environment on London's premier high street, with opportunities for leadership development and career progression.

Responsibilities

• Lead and inspire the team to deliver exceptional sales and client experiences.
• Own the ELEMIS counter at John Lewis Oxford Street and drive growth across treatments and retail.
• Build strong relationships with customers to promote premium skincare services and products.
• Collaborate with management to meet targets and uphold luxury service standards.

Job description

Business Manager

Department: Retail

Employment Type: Permanent - Full Time

Location: John Lewis, Oxford Street, London

Description

Be part of the beating heart of London’s high street at our flagship ELEMIS counter within John Lewis Oxford Street. This is an exciting opportunity to take ownership of a high-profile location, leading a premium retail environment and delivering exceptional client experiences across both skincare retail and treatments.

At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B Corp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S., and a growing international footprint.

Our award-winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high-touch luxury experiences that are thoughtfully tailored to each individual. We welcome applicants of all genders, backgrounds, and experiences, and are committed to creating an inclusive environment where everyone can thrive.

As a Business Manager, you will lead and inspire your team to deliver exceptional sales performance and luxury client experiences. Taking full ownership of the ELEMIS counter, you will drive growth across treatments and retail through strong leadership, strategic thinking, and meaningful relationship building.

Who You Are

• Generous staff discount on ELEMIS products and spa treatments, plus L’OCCITANE Group brands
• Enhanced parental leave policies
• Income Protection and Life Assurance
• 27 days holiday plus your birthday off
• Company pension scheme
• Employee Assistance Programme
• Cycle to Work Scheme, Season Ticket Loan, and service awards
• Structured leadership and product training programmes
• Ongoing development and career progression opportunities
• A supportive, inclusive environment where you can thrive
• The opportunity to make a visible commercial and leadership impact

What We Offer

• Generous staff discount on ELEMIS products and spa treatments, plus L’OCCITANE Group brands
• Enhanced parental leave policies
• Income Protection and Life Assurance
• 27 days holiday plus your birthday off
• Company pension scheme
• Employee Assistance Programme
• Cycle to Work Scheme, Season Ticket Loan, and service awards
• Structured training in product knowledge, consultation skills, and leadership development
• Ongoing career progression opportunities
• A supportive, inclusive environment where you can grow and succeed
• The opportunity to develop your leadership capability and make a visible impact