Harrods Retail Therapist

Elemis; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Staff discount

Parental leave

Pension scheme

Birthday day off

Life assurance

Cycle to work

Training programmes

Job summary

Elemis in Harrods London is seeking a Retail Therapist to represent a luxury British skincare brand within the world’s most prestigious department store. You’ll deliver personalised treatments, combine expert product knowledge with a consultative approach, and build trusted client relationships while driving retail performance.

Join a premium luxury hospitality environment, maintain high standards of presentation, and contribute to strong client retention and repeat business through outstanding

Qualifications

• Qualified in Beauty Therapy (Level 2 or equivalent preferred).
• Experience in luxury retail, spa, or treatment environments.
• Confident in consultative selling and building personalised recommendations.

Responsibilities

• Deliver outstanding on- and off-counter treatments with focus on touch, technique, and visible results.
• Create seamless, end-to-end luxury experiences—from consultation through to aftercare.
• Ensure every visit feels personalised, welcoming, and memorable.
• Link treatments to tailored product recommendations and build a loyal client base.
• Encourage repeat bookings and long-term skincare journeys.
• Achieve and exceed personal KPIs.

Skills

Luxury retail

Consultative selling

Product knowledge

Customer service

Education

Beauty Therapy Level 2

Tools

HD skin scans

Job description

Harrods Retail Therapist

Department: Retail

Employment Type: Permanent - Full Time

Location: Harrods, London

Description

Step inside Harrods and become part of an extraordinary luxury beauty destination. As an ELEMIS Retail Therapist, you’ll represent an iconic British skincare brand within the world’s most prestigious department stores. Surrounded by the elegance, heritage and exceptional service for which Harrods is renowned, you’ll create unforgettable experiences for a discerning international clientele.

Working within our transformative spa, you’ll deliver expertly tailored treatments that combine the finest natural ingredients with advanced skincare science. Through personalised consultations, exceptional product knowledge and an intuitive understanding of each client’s needs, you’ll build trusted relationships while driving retail performance.

Every interaction should embody the very best of luxury hospitality—from the warmth of the welcome to the thoughtful finishing touches that make each visit feel truly exclusive.

At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B-Corp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S, and a growing international footprint.

Our award‑winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high‑touch luxury experiences that are thoughtfully tailored to each individual. We welcome applicants of all genders, backgrounds, and experiences, and are committed to creating an inclusive environment where everyone can thrive.

As a Retail Therapist at ELEMIS, you’ll deliver exceptional treatment experiences while driving retail performance through expert consultation, product knowledge, and meaningful client connections.

Blending hands‑on expertise with advanced skincare technology, you’ll create personalised, results‑driven experiences that build long‑term loyalty. Every interaction you have will support retention, repeat business, and brand advocacy.

Through touch, experience, and expertise, you’ll bring the ELEMIS brand to life in a way that feels both results‑led and luxurious

What You Will Do

Deliver exceptional client journeys

• Provide outstanding on- and off-counter treatments with a focus on touch, technique, and visible results
• Create seamless, end-to-end luxury experiences—from consultation through to aftercare
• Ensure every visit feels personalised, welcoming, and memorable

Drive sales through expertise and connection

• Confidently link treatments to tailored product recommendations
• Build, manage, and grow your own loyal client base
• Encourage repeat bookings and long-term skincare journeys
• Take pride in achieving and exceeding personal KPIs

Use advanced consultation and technology

• Conduct in-depth consultations, including HD skin scans
• Analyse skin concerns and build tailored treatment and skincare plans
• Follow up proactively to track progress and maintain client engagementBuild trust-based relationships that turn new clients into loyal advocates

Champion product knowledge and brand standards

• Maintain expert knowledge of ELEMIS products, ingredients, and treatments
• Stay up to date with industry trends, innovations, and new launches
• Represent the brand with professionalism, confidence, and authenticity

Create a premium in-store experience

• Maintain exceptional standards in treatment delivery, hygiene, and presentation
• Ensure the counter and treatment areas reflect a luxury environment at all times
• Support events, promotions, and in-store experiences that attract and retain clients

Operate with excellence and sustainability in mind

• Support stock accuracy, merchandising, and operational standards
• Contribute to a high-performing, compliant, and visually elevated counter
• Embed sustainability into daily decisions, helping to reduce waste and environmental impact

Who You Are

• Passionate about skincare, treatments, and delivering exceptional client experiences
• Qualified in Beauty Therapy (Level 2 or equivalent preferred)
• Experienced in luxury retail, spa, or treatment environments
• Confident in consultative selling and building personalised recommendations
• Proven ability to build a loyal client base and drive repeat business
• A strong communicator with a natural talent for building genuine relationships
• Comfortable using (or excited to learn) skincare technology
• Results-driven, with pride in achieving targets and contributing to team success
• A positive, inclusive team player who values diversity and collaboration

Benefits

• Generous staff discount on ELEMIS products and spa treatments, plus L’OCCITANE Group brands
• Enhanced parental leave policies
• Income Protection and Life Assurance
• 27 days holiday plus your birthday off
• Company pension scheme
• Employee Assistance Programme
• Cycle to Work Scheme, Season Ticket Loan, and service awards
• Structured leadership and product training programmes
• Ongoing development and career progression opportunities
• A supportive, inclusive environment where you can thrive
• The opportunity to make a visible commercial impact

Our People Commitments

Justice, Equity, Diversity and Inclusion are central to our People Strategy. We are committed to building a fair, inclusive and respectful workplace where everyone feels they belong and can thrive.

We embed this commitment through inclusive hiring and progression practices, clear policies that promote equity and zero tolerance for discrimination and regular review of our people data to identify and address gaps in representation and experience. We invest in inclusive leadership, equipping our managers with the skills and accountability to foster psychologically safe, respectful and high-performing teams.

We provide channels for open dialogue, including confidential Speak Up mechanisms, to ensure concerns can be raised safely and addressed appropriately. Through ongoing learning, inclusive behaviours and shared accountability across all levels of the organisation, we empower our people to be themselves, innovate and fulfil their potential. Together, we belong.