Business Manager

Reed; Gateshead; On-site; GBP 35,000 - 41,000; Full time

Benefits offered by this job

25 days annual leave

Reed Pension Scheme

Leadership training

Personal Development Funds

Bi-annual pay reviews

Additional benefits

Job summary

Reed in Partnership is seeking a Business Manager to lead a team of Employment Advisers, drive performance, and maximise employment opportunities for unemployed jobseekers in the community. The role includes overseeing daily operations, staff development, and building strong stakeholder relationships.

You will manage KPIs, supervise performance, and contribute to strategy while ensuring high-quality service delivery and strong results in a busy employability division.

Qualifications

• Direct line management experience of a team.
• Experience in sales, customer service or recruitment industries.
• Track record of achieving targets personally and as a manager.
• Experience in people management including training, coaching and performance management.
• Strong administration and IT skills.
• Assertiveness and good decision-making skills.
• GCSE English language at minimum Grade B or equivalent.
• Minimum of 2 A-Levels or Level 3 Diploma.

Responsibilities

• Lead and motivate a team of Employment Advisers to support unemployed jobseekers into employment, ensuring high-quality service and target attainment.
• Monitor and manage office and individual performance against KPIs.
• Manage, motivate, and direct staff to meet and exceed performance targets and KPIs; oversee staff development and coaching.
• Maintain productive relationships with internal and external stakeholders to maximise Restart referrals and employment opportunities.
• Manage Profit and Loss reports and monthly financial forecasting.

Skills

Line management

People management

Target achievement

Administration and IT

Decision-making

Resilience

Communication skills

Sales/Recruitment experience

Education

Two A-Levels

GCSE English (Grade B)

Job description

Pay Range

£34,500 to £41,000

Working Hours/Pattern:

Full-time, although we would be happy to consider applicants who are looking to work on a part time basis. If you would like to explore this further please discuss this with the talent partner for this role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.

Job Description

Do you pride yourself on your ability to lead and motivate a team?

Do you possess great people management skills and a passion for driving performance?

Consider the role of a Business Manager at Reed in Partnership!

Internal applications for this role close on 29/09/2026

Who we are:

Reed’s Employability Division aims to positively transform lives by helping individuals who are unemployed, economically inactive, or facing challenges such as health conditions, disabilities, or caring responsibilities to find sustainable employment. Through a wide range of tailored support services including one-to-one careers guidance, CV writing, interview preparation, and skills training, we have supported over 250,000 people on their journey into work.

Our Restart Scheme, funded by the Department for Work and Pensions (DWP), focuses specifically on supporting the long‑term unemployed who are referred by their local Job Centre Plus. We provide them with up to 12 months of personalised support to enter or re‑enter the workforce.

What is the role about?

The Business Manager is responsible for leading and motivating a team of Employment Advisers to support caseloads of unemployed jobseekers into employment, ensuring high-quality service delivery and adherence to performance targets. This role will require you to oversee daily operations, manage team development, and build strong relationships with stakeholders to maximise employment opportunities.

Just some of your day-to-day responsibilities will include:

Taking Ownership

• Implementing strategies aimed at upskilling your local community members and overcoming barriers to employment
• Monitor and manage office and individual performance against Key Performance Indicators (KPIs).

Working Together

• Managing, motivating, and directing staff, ensuring they meet and exceed performance targets and Key Performance Indicators (KPIs)
• Overseeing staff development, including performance management, identifying skills gaps, and coaching/mentoring
• Maintaining productive relationships with internal and external stakeholders to maximise Restart referrals and participant employment opportunities

Being Fair, Open, and Honest

• Managing Profit and Loss reports and monthly financial forecasting

What’s in it for you?

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus much more that can be foundHere

The Business Manager role offers immense satisfaction of leading a team that helps people overcome barriers and secure lasting employment, making a real difference in your community every day. At Reed in Partnership, our values—Fair, Open & Honest, Take Ownership, and Work Together—guide everything we do. Join us in delivering services that make a real difference.

To be successful in this role, we are looking for someone with:

• Previous direct line management of a team
• Experience in a sales, customer service or recruitment industry
• Track record of working and achieving targets personally as well as managing team targets
• Experience in people management including training, coaching, performance management and recruitment.
• Strong administration and IT skills
• Assertiveness, Resilience and good Decision-making skills
• A minimum of 2 A-Levels or an equivalent Level 3 Diploma.
• GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage OR International Equivalents.

Desirable Criteria:

• Interest in people and willingness to learn.
• Knowledge of welfare/benefits system.
• Degree or relevant qualification. Degree topics may include; psychology, sociology, social care/science. Relevant qualifications would include Information Advice and Guidance NVQs, Brokerage Standard, Social Work qualifications or qualifications relating to welfare to work.
• Fluency in more than one language

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.